![ITW EAE](https://media.trabajo.org/img/noimg.jpg)
National Account Customer Care
3 months ago
**National Account Customer Care**
* 701 S Ridge Ave, Troy, OH 45373, USA
* Full-time
* FLSA Status: Exempt
**Company Description**
Hobart Service is the leading provider of service repairs and parts for food equipment. The Hobart brand has a rich history serving the industry for over 100 years. Hobart is a division of Illinois Tool Works (ITW) a fortune 200 company witha diversified product line across the globe. Hobart Service operates in 50 states with a talented group of Operational Managers and Field Technicians who support and enable our customers ongoing success. This position will be in Troy, Ohio, and report to the Director of Human Resources, Service NA.
**Job Description**
Serve as a single source of contact with servicing office by regions, targeted chains and key customers through managing service product programs. Work closely with field offices and senior management staff.
**RESPONSIBILITIES:**
* Serve as the single source contact with targeted chains and key accounts ensuring timely and accurate execution of contract programs such as: PMs, Start-Ups, Roll-Outs, Invoicing, etc.
* Work with the Key Accounts Sales Team and Hobart Field Organization to minimize and/or resolve service issues.
* Work with cross functional teams to improve processes and productivity within Hobart Service.
* Facilitate business reviews with assigned key accounts
* Oversee and work with Hobart Field Organization to manage customer expectations regarding SLA expectations
* Assist in forecasting and planning renewals and contracts based on shifting customer trends.
* Provide timely invoicing, accurate customer sensitive analysis to Corporate / Field Organization regarding Service Product processing and problem resolution (pricing, adjustments, cancellations, reinstatements, invoicing/re-invoicing, quotes, inventory maintenance, etc.)
* Set up and maintain pricing policies in order for the field technicians to process time and material service accurately and efficiently for standard branch pricing, key account pricing, regional deal pricing and local office pricing.
* Efficiently communicate customer requirements to the field technicians to ensure proper execution at the time of service.
* Work with customer and credit to resolve any financial situations.
* Manage 3rd vendor relationships through key accounts ensuring proper procedures are being followed by Hobart Offices (Branches & Service Contractors)
* Provide outstanding customer service through professional phone skills, emails and team involvement.
* Other duties assigned by Management.
**Qualifications**
* Bachelor's Degree and 2 years customer service experience
* Proficient with Microsoft Office Products to include Outlook, Word, and Excel
* Requires strong interpersonal skills working with internal and external customers.
**PREFERRED SKILLS:**
* Understanding and experience with USa, 80/20, PLS, MRD, and In-Lining
* Experience creating training materials for new/improved processes/procedures
* Experience with National Multi-Million dollar organizations
**Additional Information**
* Competitive pay
* Great insurance options with low premiums
* Paid vacation and holidays
* 401K with company match
* Extensive on-the-job training
* Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
*ITW is an equal opportunity employer. We value our colleagues unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.*
*As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.*
*All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.*
**Job Location**
National Account Customer Care
* 701 S Ridge Ave, Troy, OH 45373, USA
* Full-time
-
National Account Customer Care
2 months ago
Troy, United States Hobart Brothers Company Full time**National Account Customer Care** * 701 S Ridge Ave, Troy, OH 45373, USA * Full-time * FLSA Status: Exempt **Company Description** Hobart Service is the leading provider of service repairs and parts for food equipment. The Hobart brand has a rich history serving the industry for over 100 years. Hobart is a division of Illinois Tool Works (ITW) a fortune...
-
Executive Director, National Payer Accounts
1 month ago
Parsippany-Troy Hills, United States Pacira Biosciences Inc. Full timeAbout Pacira Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing...
-
National Sales Manager
3 months ago
Troy, United States iMBranded Full timeJob DescriptionJob DescriptionNational Sales ManageriMBranded is one of the nation’s leading providers of facility imaging programs. We are a full-service manufacturer of fixtures, furniture and graphic products specializing in the retail automotive segment with OEMs and the dealer network. Given our growth we are currently in search of a National Sales...
-
Key Account Customer Support Specialist
4 hours ago
Troy, Michigan, United States Hobart Brothers Company Full timeKey Account Customer Support SpecialistCompany OverviewHobart Brothers Company stands as a premier provider of service repairs and components for food equipment, boasting a legacy of over a century in the industry. As a division of Illinois Tool Works (ITW), a Fortune 200 entity, we offer a diverse range of products globally. Our operations span across 50...
-
Customer Care Agent
6 days ago
Troy, Michigan, United States BorgWarner Full timePosition: Customer Service Representative - AftermarketCompany OverviewBorgWarner stands as a global leader in providing innovative and sustainable mobility solutions tailored for the automotive sector. Our team comprises creative thinkers and skilled professionals who collaborate to deliver impactful work and cutting-edge technology in a distinctive...
-
Hospice Account Executive
3 months ago
Troy, United States Med National Staffing Inc. Full timeJob DescriptionJob DescriptionWe have a great client that is looking for a Hospice Account Executive to join their team in Troy, MIResponsible for developing and maintaining a positive relationship with referral sources as well as designated communities, and for providing education on topics pertaining to hospice care. Also, responsible for assisting intake...
-
Customer Care Advocate II
5 days ago
Troy, United States REXNORD INDUSTRIES LLC Full timePosition: Customer Care Advocate II Reports To: Manager I, Customer Care Location: Grafton, Wisconsin; Milwaukee-HQ, Wisconsin; Lavergne, Tennessee; Tipp City, Ohio - Hybrid Scope of role: This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales...
-
Customer Care Team Lead
3 months ago
Troy, United States ITW Full timeCompany Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the...
-
Customer Care Team Lead
2 months ago
Troy, United States Illinois Tool Works Full timeHobart Service, an Illinois Tool Works Company, has been in business for over 125years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...
-
Key Account Service Coordinator
5 days ago
Troy, Michigan, United States Hobart Brothers Company Full timeNational Account Customer CareCompany OverviewHobart Brothers Company is a premier provider of service repairs and components for food equipment, boasting over a century of industry experience. As a division of Illinois Tool Works (ITW), a Fortune 200 entity, we offer a diverse range of products globally. Our operations span across 50 states, supported by a...
-
Customer Care Specialist
6 days ago
Troy, United States Hobart Service Full timeJob Description This position is responsible for providing exceptional customer service for Hobart Customers field office and senior management staff. This includes the ability to work with many customers on an ongoing basis and resolve a variety of customer service inquiries in a timely manner. Position requires strong problem-solving skills and ability to...
-
Customer Care Specialist
1 month ago
Troy, United States ITW Full timeCompany Description At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating...
-
Customer Care Specialist
4 weeks ago
Troy, United States Hobart Service Full timeJob DescriptionJob DescriptionCompany DescriptionAt ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.Our family of premium brands has been dedicated for more than a century to supporting those who are not only...
-
Customer Care Specialist
1 month ago
Troy, United States Hobart Service Full timeJob Description This position is responsible for providing exceptional customer service for Hobart Customers field office and senior management staff. This includes the ability to work with many customers on an ongoing basis and resolve a variety of customer service inquiries in a timely manner. Position requires strong problem-solving skills and ability to...
-
Accountant
4 weeks ago
Troy, Michigan, United States ITW Full timeITW (NYSE: ITW) is a Fortune 250 global multi-industrial manufacturing leader with revenues totaling $12.6 billion in 2020. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW's...
-
Troy, United States Jars Cannabis Full timeJob DescriptionJob DescriptionAccounts Payable/Accounts Receivable Specialist - Corporate - MichiganReady to elevate your career path to a new all-time high?JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community...
-
Accounts Payable/Accounts Receivable Specialist
3 weeks ago
Troy, United States Jars Cannabis Full timeJob DescriptionJob DescriptionAccounts Payable/Accounts Receivable Specialist - Corporate - MichiganReady to elevate your career path to a new all-time high?JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community...
-
Accountant
3 weeks ago
Troy, United States ITW Full timeITW (NYSE: ITW) is a Fortune 250 global multi-industrial manufacturing leader with revenues totaling $12.6 billion in 2020. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW's...
-
Accountant
1 month ago
Troy, United States ITW Full timeCompany Description ITW (NYSE: ITW) is a Fortune 250 global multi-industrial manufacturing leader with revenues totaling $12.6 billion in 2020. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are...
-
Accountant
4 weeks ago
Troy, United States ITW Food Equipment Group Full timeJob DescriptionJob DescriptionCompany DescriptionITW (NYSE: ITW) is a Fortune 250 global multi-industrial manufacturing leader with revenues totaling $12.6 billion in 2020. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative,...