Client Service Representative

1 week ago

Atlanta, United States US Tech Solutions Full time

Duration: 6 months contract (with possible extension)

Notes:

  • Fully Remote, anywhere in Central and Eastern time zones only
  • Overtime at ends of shifts, could be some weekends too, but will plan these, no surprises
  • We need these ASAP for start dates in Dec for most, the last few may have January starts
  • The hours are same for all: 9 AM 6 PM ET (will start off with half days for training, 10 AM 2 PM, for about the first 2 weeks, then go to full schedule
  • Financial / Banking experience would be good to have but not required

Responsibilities:

  • Creation of financial documents and approval process using Adobe suite of software products
  • Managing internal and external clients as well as checking the accuracy of forms and entering data into a tracking database
  • Candidate must be computer savvy and capable of learning new software applications with relative ease
  • Must have Client service experience. Candidate will communicate directly with clients as well as internal departments
  • Must be comfortable working within a team while owning their own work
  • Must maintain a high level of productivity, quality, and customer-service standards while adhering to strict deadlines
  • Candidate must utilize great time management skills to handle extremely high seasonal volumes

QUALIFICATIONS:

  • Strong client services background.
  • Excellent written and verbal communication and listening skills.
  • Excellent ability to understand the scope of each project, prioritizes tasks, and effectively manages time.
  • Proficiency in Microsoft Excel, Word, and working knowledge of Outlook and Access.
  • Position requires full time from January through May with training in December.

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