Customer Service Representative

4 weeks ago

Atlanta, United States The Icebox Cool Stuff Full time

The Icebox is searching for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues.


 The Icebox is a full-service branded apparel and merchandise agency. We work with our clients to take their brand message and connect it with today’s culture, trends, and attitude through memorable swag and apparel. Founded in 2001, we provide turnkey services to our clients, including sourcing, production, and customized decoration of products we source. The Icebox is dedicated to giving back and helping the greater community, and it is an active participant in many non-profit organizations across Atlanta.

 

Responsibilities:

 

  • Respond promptly to customer inquiries and provide professional support by email, chat, and phone calls.
  • Maintain a broad knowledge base of our products and clients to answer customer questions accurately.
  • Process and manage order entries, credits, and returns efficiently.
  • Keep comprehensive records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary to resolve customer issues.
  • Ensure customer satisfaction by providing accurate, valid, and complete information using the right methods/tools.
  • Gather sales leads and develop new customers through effective communication and problem-solving.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies to maintain high professionalism and adherence to company standards.


Requirements:

  • High school diploma, general education degree, or equivalent.
  • Preferred customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening abilities.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication, problem-solving, and presentation skills.
  • Experience working with computers and comfortable using technology to assist customers.
  • Comprehensive and current knowledge of company offerings and industry trends.
  • Ability to maintain calm when customers are stressed or upset.
  • Strong time management abilities with the capacity to organize, prioritize, and multi-task effectively.
  • Thrive in a fast-paced environment.

 

WHAT WE OFFER:

·      A diverse, creative, and collaborative environment

·      An emphasis on core values and employee development

·      Health, dental, vision, FSA, and HSA benefits, in addition to company-sponsored disability and life insurance

·      401K program with a matching structure

·      Paid holidays and paid time off


               

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