Supplier Quality Engineer

2 weeks ago

Cerritos, United States PackStaff Full time
Job Summary:

Reporting to the TricorBraun Director of Quality, this individual will serve as a Supplier Quality Engineer, utilizing highly effective analytical skills and technical knowledge to support a nearly $1 billion packaging supply organization.

The TricorBraun Quality Engineering Team is an extension of the TricorBraun Supply Chain Team, with a focus on Quality Assurance and Key Customer support. The Supplier Quality Engineer will be primarily responsible for managing the daily activities of our Quality Programs, developed to support our Key Customers.

This role provides exposure to various market segments and the entire spectrum of rigid packaging technologies and molding platforms, playing an integral role in directly supporting our Key Customers.

Tactical Essential Functions:

  • Develop and lead quality assurance programs for specific quality initiatives and key accounts. Multiple programs will need to be established to meet the individual quality requirements of each key account. The customer's quality expectations and requirements should be identified, and a proposal of quality program management should be included for each strategic account. The plan will need to be formalized and presented for customer alignment.
  • Regular engagement with identified disciplines/individuals at the customer level is crucial to continue evaluating and modifying the existing quality program.
  • Develop a regular cadence for meeting with identified individuals at the account, including but not limited to operations, supervisors, etc. Track cadence, discussion points, action items, etc.
  • Once the quality assurance program is established for each key account, the Supplier Quality Engineer will engage with the account's top suppliers and review expectations and requirements with key stakeholders.
  • Establish vendor scorecards for each key account, capturing critical performance metrics as they relate to customer-specific quality requirements. Identify gaps in performance and corrective actions.
  • Collaborate closely with Divisional Supply Chain Directors to share vendor scorecards (quarterly) to support the strategic, national evaluation of vendor performance.
  • Work closely with the Supply Chain Director to identify key divisional customers and quality requirements. Evaluate various levels of quality support available and make recommendations on how the company can take a more proactive role in addressing quality, especially for key customers and high-potential customers.
Strategic Essential Functions:
  • Review roles and responsibilities as they relate to the interface between Quality, Supply Chain, and PC (and AC), and make recommendations for best practices across divisions. Strategic opportunities to enhance engagement between disciplines should be shared and reviewed with the broader supply chain team.
  • Support the establishment of best practice quality programs for key accounts, allowing templates to be shared with other divisional supplier quality engineers as these roles are added, fostering collaboration among divisions.
  • Evaluate current lab support services and capabilities to make recommendations for expansion and enhancement based on identified regional requirements.
  • Identify strategic initiatives to optimize resource utilization by the lab vs. resources available at the manufacturer. Focus on delivering and enhancing value-added services in a way that addresses the customer's greatest pain points (e.g., focusing on the functional interface of different components at our lab vs. incoming inspection).
  • Collaborate with the Global Support Center's Quality Assurance Director to establish package test protocols and SOPs to support Key Divisional Customers.
  • Work closely with TricorBraun's extensive vendor base to troubleshoot existing items and identify root causes and corrective actions.
  • Identify suppliers that can support key customers' quality initiatives based on audit reports and pertinent criteria.
Specific Skills and Competencies:
  • Achieves Results with Integrity: Conveys energy, focuses on results, and acts with integrity.
  • Strong Organizational Skills: Keen ability to prioritize and multitask.
  • Excellent Verbal Communication: Exceptional interpersonal communication skills.
  • Independent Work: Ability to work both independently and within a coordinated environment on assigned tasks, as well as to accept direction on given assignments.
  • Innovative Thinking: Imagines creative solutions generating customer value.
  • Effective Interaction: Listens and communicates effectively and actively networks.
  • Manages Complexity: Reasons from multiple perspectives, simplifies complex issues, and makes informed decisions involving key stakeholders.
  • Fast-paced Adaptability: Ability to function in a fast-paced, rapidly changing environment.
Job Requirements:
  • Education: College degree in Packaging, Quality, or Engineering discipline preferred but not required.OR
  • Experience: Experience within a technical environment or laboratory (preferably in the packaging industry).
  • Technical Knowledge: Understanding of formal test methodology and equipment, experience performing and/or managing primary laboratory testing.
  • Communication Skills: Strong analytical skills and technical writing abilities. Exceptional oral, written, and interpersonal communication skills.
  • Organizational Skills: Strong organizational and follow-up skills. Ability to work independently within a rigorous deadline schedule.
  • Technical Proficiency: Proficiency in Microsoft Office (Excel, PowerPoint, Word).

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