Technical Support Engineer

3 weeks ago


Nashville, United States I3 Verticals Management Services Inc. Full time

Job Description Job Description JOB TITLE: Technical Support EngineerDEPARTMENT: Technical SupportREPORTS TO: Technical Support ManagerSUPERVISORY RESPONSIBILITIES: NoJOB LOCATION: RemoteSUMMARY OF POSITION:The Technical Support Engineer is a dynamic and energetic individual that plays an important role by being the first point of contact for issues reported by our customers on our software products, in a timely and professional manner with a deep commitment to excellent customer satisfaction.ESSENTIAL DUTIES & RESPONSIBILITIES:Answers the Technical Support Line to receive new supportMonitors the Technical Support Mailbox periodically throughout the day.Logs all new support requests in tracking system.Communicates effectively with customers and 3rd parties daily to resolve issues in a timely manner.Tracks all activity related to each issue and documents progress daily.Follows established escalation procedure to engage secondary support when necessary.Works towards continually gaining extensive knowledge of supported products.MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):Associates Degree in Computer related studies or equivalent.Minimum of 2+ years of helpdesk experience supporting technical clients.Experience and extensive knowledge of computer related troubleshooting.Experience and background using a Windows environment.Experience and extensive knowledge of computer related troubleshooting.Experience and background using a Windows environment.Exposure to Active Directory Exchange Server, and Networking Operating SystemsExposure to SQL ServerExposure to Microsoft IIS Web Server SoftwareAbility to interpret customer business needs and translate them into the application and operation requirementsExcellent people skills to interact and engage with customersExcellent oral and written communication skillsAbility to type accurately at least of 50 words per minute.Ability to work in a close team environment.Excellent analytical and problem-solvingPREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):Experience supporting or implementing OnBaseExperience with C# and JavaScript#J-18808-Ljbffr

by Jobble



  • Nashville, United States Milestone Technologies, Inc. Full time

    ** ONSITE position (5 days/week) **Location:Downtown Nashville (paid parking)Responsibilities:Support local and regional offices (site visit, move and changes) on all technology support and projectsRepresents IT in a professional manner to build partnerships across cross-functional teams and departments.Serves as a Tier 1 escalation point and provides...


  • Nashville, United States Milestone Technologies, Inc. Full time

    ** ONSITE position (5 days/week) **Location:Downtown Nashville (paid parking)Responsibilities:Support local and regional offices (site visit, move and changes) on all technology support and projectsRepresents IT in a professional manner to build partnerships across cross-functional teams and departments.Serves as a Tier 1 escalation point and provides...


  • Nashville, United States Milestone Technologies, Inc. Full time

    ** ONSITE position (5 days/week) **Location:Downtown Nashville (paid parking)Responsibilities:Support local and regional offices (site visit, move and changes) on all technology support and projectsRepresents IT in a professional manner to build partnerships across cross-functional teams and departments.Serves as a Tier 1 escalation point and provides...


  • Nashville, United States Schneider Electric Full time

    Location: Remote within U.S.What do you get to do in this position? The Solution Technical Engineer Leader shall be responsible for guiding the large-project technical team during the bid response and engagement of execution resources for large, complex Data Center projects. During offer development through project booking, this role will direct the...

  • Support Engineer

    4 days ago


    Nashville, United States Collabera Full time

    Client Domain:- Healthcare Role:- End User Support Engineer Duration:- 06+ Months (Contract to Hire) Location:- Nashville, TN Day-to-Day: Collabera is seeking an End User Engineer for a healthcare client based in Nashville, TN. This individual will join a team of 5 End User Engineers part of a Tier 3 group primarily performing software and...


  • Nashville, United States NEXTracker Full time

    Job Description: The Technical Service Engineer will be based in Nashville, TN. Here is the key role of what you will do... •Provides technical support for mechanical, electrical, quality, communication, and installation issues for NEXTracker's customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to...


  • Nashville, United States NEXTracker Full time

    Job Description: The Technical Service Engineer will be based in Nashville, TN. Here is the key role of what you will do... * Provides technical support for mechanical, electrical, quality, communication, and installation issues for NEXTracker's customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to...


  • Nashville, United States Automated Health Systems Full time

    Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire an IT support professional to join its team in the Nashville, TN area. Benefits: Health/dental/vision/supplemental insurance/401(k)/Paid Time OffComprehensive and ongoing trainingEmployee Wellness ProgramStrong company culture with career growth opportunitiesAs an...

  • Technical Support Lead

    15 hours ago


    Nashville, United States Neo Prism Solutions, LLC Full time

    Technical Support Lead Primary technical lead for Microsoft Azure AD, Intune MDM + MAM, and Office 365. SME on SSO integration with Enterprise Apps, MFA, Conditional Access, and device enrollment. Implement and monitor security best practices on the Azure/Windows 10/Office 365 infrastructure to comply with industry standard frameworks and policies. Strong...


  • Nashville, United States Automated Health Systems Full time

    Job DescriptionJob DescriptionAutomated Health Systems has an IT Support Specialist position available in Nashville, TN.This is an onsite position.Benefits:Health/dental/vision/supplemental insurance/401(k)/Paid Time OffComprehensive and ongoing trainingEmployee Wellness ProgramStrong company culture with career growth opportunitiesAs an IT Technical Support...


  • Nashville, United States Provisions Group Full time

    Job descriptionGENERAL SUMMARY:The Support Engineer is responsible for providing Tier One and Tier Two technical assistance to customers with system and network requests. The Support Engineer will be expected to work on-site and may be asked to go on-site to client offices to resolve issues that cannot be resolved remotely. The Support Engineer will...


  • Nashville, United States Provisions Group Full time

    Job descriptionGENERAL SUMMARY:The Support Engineer is responsible for providing Tier One and Tier Two technical assistance to customers with system and network requests. The Support Engineer will be expected to work on-site and may be asked to go on-site to client offices to resolve issues that cannot be resolved remotely. The Support Engineer will...


  • Nashville, United States Provisions Group Full time

    Job descriptionGENERAL SUMMARY:The Support Engineer is responsible for providing Tier One and Tier Two technical assistance to customers with system and network requests. The Support Engineer will be expected to work on-site and may be asked to go on-site to client offices to resolve issues that cannot be resolved remotely. The Support Engineer will...


  • Nashville, United States Neo Prism Solutions, LLC Full time

    Primary technical lead for Microsoft Azure AD(Active Directory), Intune MDM + MAM, and Office 365. SME on SSO integration with Enterprise Apps, MFA, Conditional Access, and device enrollment. Implement and monitor security best practices on the Azure/Windows 10/Office 365 infrastructure to comply with industry standard frameworks and policies. Strong...


  • Nashville, United States Rise Technical Full time

    Controls Technician/Engineer (Facilities)$47-$52/hr + Great Company Benefits + Training + ProgressionNashville, Tennessee (Commutable from Brentwood, Smyrna, Franklin, Hendersonville, Ashland City)Are you a Controls Technician/Engineer from a Facilities background, looking to take the lead of a small team of technicians on complex, technical projects, where...

  • Controls Technician

    2 days ago


    Nashville, United States Rise Technical Full time

    Controls Technician/Engineer (Facilities)$47-$52/hr + Great Company Benefits + Training + ProgressionNashville, Tennessee (Commutable from Brentwood, Smyrna, Franklin, Hendersonville, Ashland City)Are you a Controls Technician/Engineer from a Facilities background, looking to take the lead of a small team of technicians on complex, technical projects, where...


  • Nashville, United States Rise Technical Full time

    Controls Technician/Engineer (Facilities)$47-$52/hr + Great Company Benefits + Training + ProgressionNashville, Tennessee (Commutable from Brentwood, Smyrna, Franklin, Hendersonville, Ashland City)Are you a Controls Technician/Engineer from a Facilities background, looking to take the lead of a small team of technicians on complex, technical projects, where...


  • Nashville, United States Barn2Door INC Full time

    **Technical Support Specialist (I) - Nashville** * Nashville, TN * Full-Time * Support * Technical Support Specialist (I) - Nashville **About** Barn2Door is rated by Built-In Seattle as one of the Top 50 Small Businesses to Work For (

  • Support Engineer

    15 hours ago


    Nashville, United States Collabera LLC Full time

    Job Title: End User EngineerLocation: Nashville, TNDuration: 6 Months Contract to HireMust Haves: 2-4+ years of Desktop Support / End User Support Experience - PC & Mac 2+ years of experience with Azure Active Directory SSCM On-Prem Active Directory experience Bachelor's Degree - Does not need to be computer-related Scripting experience - PowerShell or VB...

  • Support Engineer

    4 days ago


    Nashville, United States Collabera Full time

    Job Title: End User Engineer Location: Nashville, TN Duration: 6 Months Contract to Hire Must Haves: 2-4+ years of Desktop Support / End User Support Experience - PC & Mac 2+ years of experience with Azure Active Directory SSCM On-Prem Active Directory experience Bachelor's Degree - Does not need to be computer-related ...