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Luxury Spa Receptionist

2 months ago

Las Vegas, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International

THE JOB:

As a Spa Receptionist at Bellagio, you will be the welcoming face and first point of contact for our valued guests. Your role will involve managing appointments, providing exceptional customer service, and ensuring a smooth and pleasant experience for all visitors. You will play a crucial part in creating a relaxing and professional atmosphere that reflects the high standards of our spa creating WOW memories that they will carry with them far beyond their stay with us.

THE STARTING PAY RATE: $15.00 / Per Hour + Commission

THE DAY-TO-DAY:

  • Deliver consistently professional, friendly, and engaging service to surpass guest expectations
  • Adhere to all departmental policies and procedures, including safety and sanitation standards
  • Assist guests with Spa and Salon appointments, including check-ins and check-outs, while providing enthusiastic and high-quality customer service
  • Ensure exceptional customer interactions by addressing questions and concerns with professionalism and courtesy
  • Manage the daily cash bank and maintain accurate financial records
  • Demonstrate proficiency with the spa/salon software system to support operational efficiency
  • Actively promote and sell service treatments, enhancements, upgrades, and retail products
  • Notify management of any guest concerns, and report on supply or equipment needs
WHAT YOU'LL NEED:
  • 18 years of age or older
  • Must currently hold or be able to obtain a Food Handler's card
  • Must be able to work various shifts, including weekends and all holidays
THE IDEAL CANDIDATE:
  • Two (2) years of previous experience in a similar luxury spa or salon setting
  • Retail and guest services experience
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
  • Capable of standing and walking for a majority of the shift
  • Able to effectively communicate in English, in both written and verbal forms
THE PERKS & BENEFITS:
  • Free meals in our Bellagio employee dining room
  • Free parking on and off-shift at all MGM Resorts properties
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development opportunities through employee programs and network groups
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts


Are you ready to JOIN THE SHOW? Apply today