Male Attendant, Guest

2 weeks ago

Las Vegas, United States Resorts World Las Vegas Full time

Overview:

Summary Statement:

The Male Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Job Duties:

Primary Job Duties: Includes but is not limited to:

  • Welcome and interact with guests as they call, enter and exit the facility.
  • Provide a luxury experience while engaging conversations with guests and team members.
  • Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.
  • Maintain up-to-date knowledge of facility products, features and amenities.
  • Issue spa lockers, robes and slippers to guests and provide guest orientation.
  • Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
  • Review guest appointments/schedules and provide guests with reminders of their services times.
  • Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
  • Provide accurate, appropriate and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
  • Attend and participate in support training and staff meetings.
  • Ensure all Resorts World core values and property and department standards are implemented and applied.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested.


Qualifications:

Qualifications: Includes but is not limited to:

  • Interact with all guests in a luxury setting, using elegant language and behavior.
  • Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
  • Ability to work an active shift, the majority of which is spent standing and walking.
  • Attention to detail to ensure cleanliness and organization of the spa at all times.
  • Knowledge of spa services and amenities to assist with any guest questions or requests.
  • Ability to effectively communicate in English.
  • Ability to work varied shifts, including nights, weekends and holidays.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

  • Experience working in a Spa or Salon.
  • Working knowledge of spa booking system(s).
  • Working knowledge of Opera and/or HotSOS.
  • Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

  • At least 18 years of age.
  • Highs School Diploma or equivalent.
  • Minimum of six months of customer service experience.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.
  • Ability to obtain the following:
    • Food Handler Card

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