Male Attendant, Guest
2 months ago
Overview:
Summary Statement:
The Male Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.
Job Duties:Primary Job Duties: Includes but is not limited to:
- Welcome and interact with guests as they call, enter and exit the facility.
- Provide a luxury experience while engaging conversations with guests and team members.
- Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.
- Maintain up-to-date knowledge of facility products, features and amenities.
- Issue spa lockers, robes and slippers to guests and provide guest orientation.
- Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
- Review guest appointments/schedules and provide guests with reminders of their services times.
- Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
- Provide accurate, appropriate and immediate responses to all guest requests. Follow up to ensure guest satisfaction.
- Attend and participate in support training and staff meetings.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications:
Qualifications: Includes but is not limited to:
- Interact with all guests in a luxury setting, using elegant language and behavior.
- Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
- Ability to work an active shift, the majority of which is spent standing and walking.
- Attention to detail to ensure cleanliness and organization of the spa at all times.
- Knowledge of spa services and amenities to assist with any guest questions or requests.
- Ability to effectively communicate in English.
- Ability to work varied shifts, including nights, weekends and holidays.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Experience working in a Spa or Salon.
- Working knowledge of spa booking system(s).
- Working knowledge of Opera and/or HotSOS.
- Previous experience in a large, luxury resort setting.
Minimum Education and Experience:
- At least 18 years of age.
- Highs School Diploma or equivalent.
- Minimum of six months of customer service experience.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Ability to obtain the following:
- Food Handler Card
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