Entry Level Customer Service Assistant
4 weeks ago
Location: Charlotte, NC
Position Type: Full-time
Job Summary:
We are seeking a motivated and friendly Entry-Level Customer Service Assistant to join our dynamic team. The ideal candidate will have a passion for helping people, excellent communication skills, and the ability to handle customer inquiries efficiently. This is an excellent opportunity to start a career in customer service, with room for growth and development.
Key Responsibilities:
- Assist customers with inquiries, product information, and order tracking.
- Resolve customer complaints or concerns in a courteous and timely manner.
- Process customer orders, returns, and exchanges accurately.
- Maintain a positive and professional demeanor with customers at all times.
- Collaborate with team members to ensure customer satisfaction.
- Keep records of customer interactions, transactions, and follow-ups.
- Assist in updating customer service manuals and FAQs.
- Participate in training sessions to improve product knowledge and service skills.
- Handle additional tasks and responsibilities as needed.
- High school diploma or equivalent.
- Strong communication skills, both verbal and written.
- Basic computer skills and familiarity with customer service software (training provided).
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- A positive attitude and willingness to learn.
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