Entry Level Customer Service Assistant

4 weeks ago


Charlotte, United States Wise Up Creative Full time
Job Title: Entry-Level Customer Service Assistant

Location: Charlotte, NC

Position Type: Full-time
Job Summary:

We are seeking a motivated and friendly Entry-Level Customer Service Assistant to join our dynamic team. The ideal candidate will have a passion for helping people, excellent communication skills, and the ability to handle customer inquiries efficiently. This is an excellent opportunity to start a career in customer service, with room for growth and development.
Key Responsibilities:
  • Assist customers with inquiries, product information, and order tracking.
  • Resolve customer complaints or concerns in a courteous and timely manner.
  • Process customer orders, returns, and exchanges accurately.
  • Maintain a positive and professional demeanor with customers at all times.
  • Collaborate with team members to ensure customer satisfaction.
  • Keep records of customer interactions, transactions, and follow-ups.
  • Assist in updating customer service manuals and FAQs.
  • Participate in training sessions to improve product knowledge and service skills.
  • Handle additional tasks and responsibilities as needed.
Qualifications:
  • High school diploma or equivalent.
  • Strong communication skills, both verbal and written.
  • Basic computer skills and familiarity with customer service software (training provided).
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • A positive attitude and willingness to learn.


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