Entry Level Customer Service Assistant

3 weeks ago


Charlotte, United States Every Word Code Full time
Job DescriptionJob DescriptionDescription
Job Title:
Entry-Level Customer Service Assistant
Location: Charlotte, NC
Job Type: Full-time
Department: Customer Service




As an Entry-Level Customer Service Assistant, you will be the first point of contact for our customers, providing them with excellent service and support. You will assist in answering inquiries, resolving issues, and ensuring a positive customer experience. This role is perfect for someone looking to start their career in customer service and develop essential skills in a supportive environment.

Key Responsibilities
  • Customer Interaction: Handle customer inquiries via phone, email, and chat in a professional and friendly manner.
  • Issue Resolution: Assist customers in resolving issues, troubleshooting problems, and providing accurate information.
  • Product Knowledge: Maintain a strong understanding of the company's products and services to effectively assist customers.
  • Documentation: Accurately document customer interactions and issues in the company's CRM system.
  • Feedback Collection: Gather and report customer feedback to help improve products, services, and processes.
  • Team Collaboration: Work closely with other team members to ensure customer satisfaction and smooth operations.
  • Follow-Up: Conduct follow-up communication with customers to ensure their issues have been resolved to their satisfaction.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; some college coursework preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work well in a team-oriented environment.
  • Proficiency in basic computer applications (e.g., MS Office, email).
  • Ability to handle challenging customer interactions with patience and professionalism.

Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company match.
  • Professional development opportunities.
  • Fun and creative work environment.


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