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The RBO Risk Management Specialist is primarily responsible for preventing fraud loss across consumer, commercial and small business check processing. Analysis of checks presented for payment to identify fraud activity and anomalous activity is the primary role. The check review will require detailed analysis of check stock/image, signatures and endorsements, velocity, values and customer behavior relative the check activity being presented. The risk associated with this activity is considered critical and requires a high level of accuracy to appropriate loss mitigation and minimal customer disruption. In addition, this role will also process claims to resolve any fraud claims reported to the bank. Claims represent a high level of regulatory requirements and risk to the bank. Adherence to the regulatory requirements, processing requirements as well will ensure limited customer impact and reduced loss to the bank through proper recovery execution. This role will also be responsible for all Treasury Reclamations. The specialist would be required to review reclamation received from the U.S. Department of the Treasury, verify decedent person’s information against the core system, and limit the Bank’s liability on any and all received reclamations by responding to the Treasury department in a timely and accurate manner. Determine how deposited funds were depleted from the account if funds are insufficient to return and determine if there is a possibility to recover funds from a joint person, POA, or family member. Review claim submissions, obtain and verify information received for accuracy. Prepares documentation, letters, or indemnity agreements for submission to other financial institutions in an attempt to recover funds. The Specialists must demonstrate strong analytical skills to be successful in this role. They must also have strong communication skills as they will engage with customer and financial institutions customers, Federal Reserve Bank, or Law Enforcement when needed. Work directly with Bank Security Department if or when needed if their involvement is required for a particular case. The Specialist must also immediately escalate any suspicious, unusual, or significant loss events to Management that may be risky to the customer or the Bank.

  • Analyzing in-clearing checks exceptions alerted in ARGO queues assigned to Risk Management for the purpose of detecting and preventing altered, forged, or counterfeit checks from being paid. And preventing loss to the customer and Bank.

  • Process claims according to regulatory requirements, understand those requirements and identify any needed escalation related to regulatory, reputation or loss impacts.

  • Obtain required documentation and verifies information received for accuracy. 

  • Assess and responds to Fraud Incidents assigned to the department.

  • Immediately escalates any suspicious, unusual, or significant loss events to Management that may be risky to the customer or the Bank.

  • Works with fraud case management system- FCRM to open fraud cases on disputes, maintain clear and accurate notations, as well as retain copies of all pertinent documentation. Follows up with branch and/or customer on missing documents.

  • Will communicate with department Management to provide details on any case requiring an indemnity agreement be submitted to bank of deposit.

  • Prepares documentation, letters, or indemnity agreements for submission to other financial institutions in an attempt to recover funds.

  • Works each case from the point of initiation to point of final resolution.

  • Utilizes Fiserv DNA and Nautilus systems to identify decedent person’s information against the core system to ensure the reclamation received was in fact for payments deposited to an account at the Bank, and to locate related account (s). Perform research to determine if there are any related accounts for the deceased person, any joint parties, or POA on the account that funds could possibly be recovered from in needed. Investigate to determine how funds were depleted from decedents account if funds are insufficient to return to the Treasury on a reclamation. 

  • Attempt to recover lost funds following department guidelines.

  • Completion and sign off of Certifications NO. 1 and NO. 2 on Treasury Reclamations in order to limit the Bank’s liability in a timely and accurate manner.

  • Log all Treasury Reclamations on Reclamations case log.

  • Corresponds and communicate with customers and other financial institutions verbally and in writing.

  • Communicate verbally with Federal Reserve Bank, and Law Enforcement.

  • Prepares documentation such as letters or payment agreements for joint signers or POA in an attempt to recover funds on a reclamation.

  • Will reach out to Management if further investigation is needed via Accurint to run queries.

  • Interacts with Branch personnel and Security personnel as needed.  

  • Prepare charge off forms and includes extensive information that would serve to justify approval of charge off.

  • Prepare debit and credit entries for staff members related to reclamation funds being returned to Treasury, funds credited to customers, or charge off entries approved by Management/Senior Management.

  • Processes applicable entries to customer accounts and general ledger when needed.

  • Reports and reviews dollar amounts and other metrics to RBO management team as required.

  • Must create, maintain, complete a case file for each reclamation received, and ensure documentation are kept up to date and in an orderly fashion.

  • Maintains up to date, clear and precise notes for all cases handled.

  • Processes returns of funds to the Treasury via the Treasury ARPS (Automated Reclamation Processing System).

  • Handles Death Notification Entry alerts to ensure any exceptions are reviewed and handled accordingly.

  • Reviews ACH Corp Reclaim Report daily in an attempt to identify a deceased person and return any required funds to the Treasury before they are used, and the Bank incurs a loss.

  • Performs special projects, and additional duties and responsibilities as required.

  • Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Qualifications:

  • Education level required: College, Vocational or Associate's degree (2 years or equivalent). 

  • Minimum experience required: 3+ years of experience investigating check fraud and investigating reclamations.

  • Undergraduate Degree (4 years or equivalent) (preferred).

  • Knowledge of Chex Systems, Fiserv DNA, ARGO, Nautilus, FCRM, and ARPS.

  • Knowledge of banking policy and procedures especially regarding direct deposits and deceased depositors.

  • Computer literate with proficiency in Microsoft Office applications.

  • Strong verbal skills, ability to ask pertinent questions and demand escalation when needed. 

  • Excellent written communication skills.

  • Possess good organizational and time management skills.

  • Work well under pressure.

  • Good customer service skills.

  • Ability to multitask.

  • Detail Oriented.

  • Travel requirements:None