Director of IT Operations
3 weeks ago
Primary Purpose of the Position:
We are looking for a highly skilled and experienced Director of IT Operations to join our team. This senior-level position reports directly to the VP, CIO and will be based at our corporate headquarters in Birmingham, Alabama. The ideal candidate will have a bachelors degree in a technical IT field and at least 10 years of experience in IT management, preferably in a large and complex organization. Professional certifications such as ITIL, PMP, MCSE, CCNA, PMI, CCNP, MCITP, SOC, CISSP, or CSI are preferred.
Responsibilities:
Global Helpdesk Management: Lead and manage the global helpdesk using ServiceNow to create metrics and deliverables that continually enhance customer experience.
Vendor Negotiations: Negotiate with vendors and contractors to procure and maintain IT equipment and services.
Team Leadership: Provide guidance, training, and supervision to IT staff, focusing on IT change management best practices.
Budget Management: Manage all aspects of the corporate IT department's budget, including forecasting, tracking, and reporting.
Application Development: Oversee global application development projects, vendors, and remote employees. Track project queue, hours, and billable costs.
Monitoring and Reporting: Monitor and report on IT metrics, budgets, and projects to ensure efficient operations.
Continuous Improvement: Maintain a culture of continuous improvement by managing long and short-term projects using approved tools.
Mergers and Acquisitions: Manage ongoing and future mergers and acquisitions tasks, including due diligence tracking and response.
Communication and Collaboration: Demonstrate strong written, oral communication, and facilitation skills. Work closely with others to promote cybersecurity initiatives and foster positive work relationships.
Compliance: Ensure compliance with all company, human resources, and safety policies, procedures, and rules.
Reporting: Keep the VP, CIO, and other key managers informed of significant issues or developments as appropriate.
Requirements:
Bachelors degree in a technical IT field.
Minimum of 10 years of experience in IT management, preferably in a large and complex organization.
Professional certifications such as ITIL, PMP, MCSE, CCNA, PMI, CCNP, MCITP, SOC, CISSP, or CSI are preferred.
Proficiency with computer tools, online reporting software, and the Microsoft Office Suite.
Strong organizational, problem-solving, and strategic thinking skills.
Ability to work in a fast-paced, global environment and collaborate effectively with diverse teams.
If you are a dynamic and organized leader with a passion for driving IT excellence, we encourage you to apply for this exciting opportunity.
by Jobble
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