Customer Relationship Officer

**Description**

**BANC OF CALIFORNIA AND YOUR CAREER**

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the bank). Banc of California is one of the nations premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values Entrepreneurialism, Operational Excellence, and Superior Analytics empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN

**THE OPPORTUNITY**

Responsible for providing exceptional service by handling the customers financial needs in an efficient, friendly, and professional manner while opening new accounts, conducting needs assessment, and servicing transactions. They will adapt to the needs of the branch and focus on promotional activities and enhancing the customer experience by deepening and retaining relationships and recognizing opportunities. They will serve as a hybrid Relationship Banker to ensure exceptional customer experience as well as focusing on sales and service. Performs all duties in accordance with the companys policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates. Performs all duties in accordance with the Companys policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

**HOW YOULL MAKE A DIFFERENCE**

+ Supports the Banks philosophy of Building Excellence and provides excellent customer service.

+ Serves a dual-purpose role fulfilling responsibilities of both a Customer Relationship Officer and Teller.

+ Profiles customers while opening or servicing deposit accounts to determine needs.

+ Responsible for the overall branch customer experience assisting clients by making deposits and withdrawals, cashing checks, performing transfers, issuing bank checks, performing cash advances, processing loan advances and loan payments, cashing savings bonds and any other customer transaction as needed.

+ Processes all types of new account transactions; cross-sells the Banks products and services; strives to meet or exceed branch goals.

+ Responsible for responding to customer inquiries, resolving issues, and recognizing cross sales opportunities. Educate customers on alternative channels that provide service.

+ Performs daily check scanning, vault settlement, ATM settlement, night drop deposits, and assists with opening/closing branch procedures as necessary.

+ Multitask among multifaceted job roles to address all service or transaction needs, including cash transactions and opening basic accounts.

+ Researches and resolves cash differences.

+ Coordinates with Branch Manager regarding responses for independent third party and regulatory audits of the department; ensures deficiencies identified from such audits are corrected.

+ Maintains a comprehensive knowledge of all Bank products and services.

+ Provides mentoring and training to other staff members.

+ Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.

+ Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

+ Follows policies and procedures; completes tasks correctly and on time; supports the companys goals and values.

+ Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to ones own actions and conduct.

+ Performs other duties and projects as assigned.

**WHAT YOULL BRING**

+ High School Diploma or equivalent required. Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and general banking skills.

+ Bachelors degree preferred.

+ 3+ years of retail banking experience in a financial services industry.

+ 1 year experience explaining credit products and accepting/closing loan applications.

+ Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

+ Excellent knowledge of bank deposits, credit products, and services to open accounts.

+ Relationship building, collaboration and teamwork.

+ Intermediate experience, knowledge and training in all operational activities and terminology.

+ Exceptional oral, written and interpersonal communication skills.

+ Must exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-workers.

+ Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment.

+ Must be able to meet deadlines and support branch goals while delivering an excellent customer experience.

+ Ability to work with little to no supervision while performing duties.

+ Ability to work accurately with close attention to detail.

+ Ability to maintain confidentiality of sensitive information.

+ Ability to remain flexible in order to adapt to changes in the work environment.

+ Ability to work with general supervision while performing duties.

+ Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.

**HOW WELL SUPPORT YOU**

+ **Financial Security:** You will be eligible to participate in a 401k plan in which the Bank will match 100% of the first 4% of your contributions, which is immediately vested.

+ **Health & Well-Being:** We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).

+ **Building & Supporting Your Family:** Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.

+ **Paid Time Away:** Eligible team members receive paid vacation days, holidays, and volunteer time off.

+ **Career Growth Opportunities:** To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

**SALARY RANGE**

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition.

Equal Opportunity Employer

PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.