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Representative, Warehouse Customer Service

3 months ago

Lakeland, United States Conn's Full time
Job Description

Warehouse Customer Service Representative

Position Summary:
The Customer Service Representative's responsibilities include, but are not limited to, handling all inbound telephone calls, serving customers arriving at the dock for activities such as customer pickups, supporting delivery teams as they deliver product to customers, making pre-delivery calls to customers, and performing additional tasks as assigned by the facility manager or delivery manager.

Responsibilities:
  • Must be able to handle a large volume of inbound phone calls and perform inventory functions, including stock checks
  • Must have excellent customer service and organizational skills
  • Computer and clerical experience preferred
  • Must be able to occasionally position self to maintain/move product throughout the facility and be able to remain in a stationary position for long periods of time
Qualifications:
  • Must have excellent customer service skills
  • Computer and clerical experience preferred
  • Must have good organizational skills
  • Data entry skills preferred
  • High school diploma or GED is required
  • Full time retail schedule, including evenings/nights, weekends, and holidays, with overtime as needed
  • Required to successfully complete a pre-employment background check prior to beginning employment.
  • Ability to occasionally move/position product weighing up to 150 lbs. without assistance and up to 250 lbs. with the assistance of a dolly or other equipment
  • Must be able to frequently position self to maintain/move product throughout the facility and be able to remain in a stationary position for long periods of time.