Import Coordinator

4 weeks ago


Atlanta, United States Quest Financial Full time

Our client located in Dunwoody/Perimeter area is looking for an Import/Customer Service Coordinator to join their growing organization

Direct-Hire, Permanent Position

Salary: $48K with Bonus

Location: Dunwoody, GA

Will work in Office 5 days/week during training period and then move to hybrid schedule 3 days in office/2 days WFH

They provide a great benefits package: Medical/Dental/Vision/401K Match

Responsibilities:

Proactive mindset and collaborative approach to daily tasks

Responsible for the timely and cost-efficient transport of containers by rail, truck, barge, and feeder vessel to/from locations within the GEO area of operation

Deals directly with customers regarding inland related issues, container information or routing of cargo via various communication channels such as salesforce and the phone contact center

Facilitates the release of cargo including clearance for in-bond moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order and filing Customs entry for empty containers

Arranges Mini Land Bridge transportation and bookings on carriage

Prepares cargo release, issues delivery orders and support customers with proper information and processes

Ensure daily tracking of dwelling containers, follow-up with customers on requirements for timely release, avoiding storage costs

Responsible for the timely and cost-effective handling of return cargo

Makes certain that proper routings are used to ensure the most cost-effective intermodal operation

Monitors and verifies work orders are performed in requested time frame

Research and provide documentation for all matters relating to intermodal cargo claims, as required by Management

Responsible for compliance with all related laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargoes

Accountable for problem resolution with customers, vendors, and other offices within the company, as required by Management

Ensure proper follow-up of cargo dwell time, no more than 24hrs after announcement

Ensures that Call center is manned daily, requires 80% compliance with READY

Participates in projects as required by Management

Utilizes available tools and reports to ensure all inland movements under his/her responsibility are accounted for


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