Import Coordinator
4 weeks ago
Our client located in Dunwoody/Perimeter area is looking for an Import/Customer Service Coordinator to join their growing organization
Direct-Hire, Permanent Position
Salary: $48K with Bonus
Location: Dunwoody, GA
Will work in Office 5 days/week during training period and then move to hybrid schedule 3 days in office/2 days WFH
They provide a great benefits package: Medical/Dental/Vision/401K Match
Responsibilities:
Proactive mindset and collaborative approach to daily tasks
Responsible for the timely and cost-efficient transport of containers by rail, truck, barge, and feeder vessel to/from locations within the GEO area of operation
Deals directly with customers regarding inland related issues, container information or routing of cargo via various communication channels such as salesforce and the phone contact center
Facilitates the release of cargo including clearance for in-bond moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order and filing Customs entry for empty containers
Arranges Mini Land Bridge transportation and bookings on carriage
Prepares cargo release, issues delivery orders and support customers with proper information and processes
Ensure daily tracking of dwelling containers, follow-up with customers on requirements for timely release, avoiding storage costs
Responsible for the timely and cost-effective handling of return cargo
Makes certain that proper routings are used to ensure the most cost-effective intermodal operation
Monitors and verifies work orders are performed in requested time frame
Research and provide documentation for all matters relating to intermodal cargo claims, as required by Management
Responsible for compliance with all related laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargoes
Accountable for problem resolution with customers, vendors, and other offices within the company, as required by Management
Ensure proper follow-up of cargo dwell time, no more than 24hrs after announcement
Ensures that Call center is manned daily, requires 80% compliance with READY
Participates in projects as required by Management
Utilizes available tools and reports to ensure all inland movements under his/her responsibility are accounted for
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