Site Support Technician
2 weeks ago
Monogram is seeking an experienced IT Support Technician to provide technical assistance to our team members. This position reports to the IT Support Manager and is on-site at the Martinsville, VA facility. The successful candidate will be responsible for maintaining and troubleshooting computer systems, identifying opportunities for standardization and process improvement, and ensuring the security and integrity of our company’s data. This position will also be part of an on-call rotation which provides after-hours support for critical issues.
Essential Duties & Responsibilities:
• Diagnose, troubleshoot, provide timely solutions to tickets.
• Documentation of processes and procedures
• Active Directory Management
• Support and facilitate in a Microsoft Environment
• Monitor network and systems status.
• Maintain and update systems inventory.
• Create and maintain knowledge base material and documentation.
This position will be responsible for addressing incidents and service requests submitted to the ticketing system from remote and on-site team members. The successful candidate will be able to identify and develop processes and improvement to reduce the cost of support.
The ability to troubleshoot and repair hardware and diagnose software configuration issues will be required. This person will also be responsible for administration tasks related to permissions, user accounts, and provisioning in a Microsoft environment. This position will need experience with Microsoft 365 applications, Azure Active Directory, Intune, and Windows operating systems. Experience with multifunction printers, video conference systems, and phone systems will also be needed in this role.
This person should have great communication skills and the ability to create and maintain documentation. Experience with creation of Knowledge Base articles is a plus.
Experience & Education:
• Minimum 2-year degree in a technical or related field
• At least 2 years' experience in a Support role
• Ability to be part of an on-call rotation schedule.
• Knowledge of Windows Server OS, Windows 10 and 11, and Office applications
• Office 365 experience preferred.
• Experience with Active Directory and Group Policy
• Must be 18 years or older
Competencies & Skills:
• Ability to multi-task, set priorities, and work independently.
• Strong written and verbal communication skills
• Strong analytical and independent problem-solving skills
Work Environment:
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy computer equipment. This position would be required to work on the production floor as necessary to complete tasks (less than 20%). Necessary Personal Protective Equipment would be worn while in designated areas were that equipment is required.
-
IT Support Technician
2 days ago
New York, United States First Tek, Inc. Full timePosition: IT Support TechnicianLocation: New York (Monday – Thursday)A major entertainment company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech Operations and Support Specialists to provide world-class support to their workforce. Responsibilities include...
-
IT Support Technician
3 days ago
New York, United States Cypress HCM Full timeJob DescriptionJob DescriptionIT Support Technician ContractorOur client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers,...
-
L2 Support Technician
9 hours ago
New York, New York, United States The New School Full timeL2 Technician is a support position in the Information Technology department responsible for dedicated on-site and remote technical support for the New School community. L2 Technicians are customer-facing and must utilize effective customer service and communication skills to troubleshoot and resolve various technical issues. This is a union position...
-
Information Technology Support Technician
2 days ago
New York, United States Tailored Management Full timeJob Description: IT Support Technician ContractorLocation: 888 Broadway, New York, NY 10003Compensation: $50.00/hrOnsite Support: Monday - Thursday Overview: The world’s largest entertainment streaming company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech...
-
Information Technology Support Technician
2 days ago
New York, United States Tailored Management Full timeJob Description: IT Support Technician ContractorLocation: 888 Broadway, New York, NY 10003Compensation: $50.00/hrOnsite Support: Monday - Thursday Overview: The world’s largest entertainment streaming company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech...
-
AV Support Technician
3 weeks ago
New York, United States Latitude, Inc. Full timeJob DescriptionJob DescriptionPosition Overview: As an AV Support Technician, you'll be at the forefront of our audiovisual operations. You'll provide technical support for meetings, events, and presentations, ensuring that our AV systems run smoothly. Your expertise and problem-solving skills will contribute to enhancing the overall quality of our...
-
Audio Visual Support Technician
1 month ago
New York, United States Latitude, Inc. Full timeJob DescriptionJob DescriptionAudio Visual Support Technician Main PointsMust Have Cisco WebEx experienceBachelors degree in related field Cisco Video Conferencing Systems experienceOn site in Financial District downtown ManhattanWe’re looking for an Audio Visual Support Technician who is passionate about the industry and has a keen ear for detail. The...
-
Audio Visual Support Technician
1 month ago
New York, United States Latitude, Inc. Full timeJob DescriptionJob DescriptionAudio Visual Support Technician Main PointsOnsite positionMust Have Cisco WebEx experienceBachelors degree in related field Cisco Video Conferencing Systems experienceOn site in Financial District downtown ManhattanWe’re looking for an Audio Visual Support Technician who is passionate about the industry and has a keen ear...
-
Deskside Support Technician
3 weeks ago
New York, United States ABC Technologies Inc Defunct Full timeTechnical Support: Provide hands-on technical support to employees resolving hardware, software, and network issues promptly. Assist users with software installations, updates, and configurations. Troubleshoot and resolve hardware problems, coordinating repairs or replacements when necessary. User Assistance: Offer on-site guidance and training to employees...
-
New York, United States Sirius XM Holdings Inc. Full timeThe Senior Desktop Support, IT Support Technician is responsible for the day-to-day technical support for all SiriusXM end user hardware and software needs, including employees, contractors and qualified vendors. This covers support of all SiriusXM b Support Technician, IT, Desktop Support, Support, Technician, Technical Support, Technology
-
Engineering Technician
3 weeks ago
New Bedford, Massachusetts, United States SAIC Career Site Full timeDescription SAIC is looking for an Engineering Technician - Navy support in Bedford, IN. This is an entry level position and will be be responsible for performing duties involving the assembly and integration of military and commercial systems. PRIMARY JOB DUTIES:This position performs as a structured cable technician and will be responsible for installing,...
-
Engineering Technician
3 weeks ago
New Bedford, Massachusetts, United States SAIC Career Site Full timeDescription SAIC is looking for an Engineering Technician II in Bedford, IN to support the U.S. Navy. This is an entry level position and will be be responsible for performing duties involving the assembly and integration of military and commercial systems. PRIMARY JOB DUTIES:This position performs as a structured cable technician and will be responsible...
-
Desktop Support Technician
4 days ago
New York, United States Rishabh RPO Full timeJob DescriptionJob DescriptionJob Title: Desktop Support Technician Location: New York, NY 10017 - OnsiteDuration: 6 months CTHRate: $41 HourlyDescription:**This is a desktop contractor that will need to be on-site 5 days a week to help with projects and other desktop support items.**NOTES From Manager:5 years Desktop Support ExperienceNot necessary finance...
-
Wind Turbine Call Support Technician
2 weeks ago
New York, United States Diverse Lynx Full timeTitle: Wind Turbine Call Support TechnicianDuration: 17 W, 3 DLocation: Schenectady NY 12345 (Onsite from Day1, local folks only)Pay: $18 W2Key skills - Need call center exp, troubleshooting - IT trouble shooting, technical systems, Basic computers, MS Office, WindowsIn this role, Remote Wind Turbine Support Technicians monitor the status and performance or...
-
Information Technology Support Technician
2 days ago
New York, United States Cypress HCM Full timeIT Support Technician ContractorOur client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, workstation...
-
IS Support Technician
2 weeks ago
New York, United States Velocity Search Group Full timeOur client, a professional services company located in Battery Park, NY is seeking an IT Support Technician. The IS Support Technician provides second level support to end-users regarding IT incidents and service requests. This role is critical in meeting the Department objectives for providing high quality customer service and technical support for...
-
Senior Desktop Support Technician
3 days ago
New York, United States Murtech Staffing & Solutions Full timeDesktop Support Technician II Location: San Mateo, CA Salary Range: $100K - $110K Hours: Full time, M-F, 8am-5pm Duration: Permanent Description: technical assistance to customers pertaining to desktop computer, peripheral and related technology; responds to requests for help over the phone, remotely and/or in person; receives and logs requests for...
-
IT Support Technician
3 days ago
Niskayuna, New York, United States Core BTS, INC. Full timeJob Description Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting. The support technician will work under the direction of Director of Technology. Primary duties include: • Assist teachers to enhance learning through improved integration of technology. Assist...
-
AV Support Technician
1 week ago
New York City, United States Latitude, Inc. Full timeAs an AV Support Technician, you'll be at the forefront of our audiovisual operations. You'll provide technical support for meetings, events, and presentations, ensuring that our AV systems run smoothly. Your expertise and problem-solving skills will Support Technician, Technician, Technical Support, Support, Audiovisual, Operations, Technology, Staffing
-
Engineering Technician III
1 week ago
New Bedford, Massachusetts, United States SAIC Career Site Full timeDescription SAIC is looking for an Engineering Technician III in Bedford, IN to support the U.S. Navy.JOB DESCRIPTIONThis position will inspect machined parts to verify that parts comply visually and dimensionally. Using measuring equipment such as micrometers, calipers, gage pins, thread gages,..., etc., the person in this position will inspect dimensions...