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Donor Support Associate
4 months ago
Job Description
Job Description
(Chicago/Hybrid) The Donor Support Associate will interact directly with our donors through the donor call enter, responding to their inquiries, accepting donations, resolving concerns, and briefly praying with them for prayer requests. Your ability to attentively serve the needs of our donor partners will greatly impact our ability to provide life-saving aid to more than two million needy people in Israel and Jewish communities worldwide. This is a Full-time, Temp-to-Hire position located in our downtown Chicago office. In addition to speaking with donors directly, you will be making follow up calls when needed, preparing in-memory of or in honor of letters, responding to website feedback and doing necessary research in writing replies to donors. Donor Relations Associates will be working within our donor database as well as in Microsoft Office.
We are seeking an individual with a minimum of a High School diploma or equivalent education; college degree is preferred. Additionally, 2 plus years of relevant work experience in customer service, hospitality or a similar call center. We are asking for customer- friendly, professional and problem-solving talent who has an understanding and sensitivity to both Jewish and Christian communities and a broad understanding of Evangelical Christian communities.
The Fellowship is an organization of bridge builders whose vision is that Jews and Christians will reverse their 2,000-year history of discord and replace it with a relationship marked by dialogue, understanding, respect and cooperation. Together we are able to help more than a million Jews in need each year. Our success is built on a culture that celebrates the differences in who we are, what we have experienced, and how we think.
Are you inspired to take the next steps? Come and experience all The Fellowship offers, including the ability for you to make an impact in a global nonprofit with collaborative team members, professional growth opportunities and mission focused work. We have great benefits, newly designed offices and are located on Wacker Drive, across from the Chicago Riverwalk. Please submit your resume and salary requirements.
Equal Opportunity Employer EOE
Keywords: Customer service, donor support, multi-tasking
9 AM Central Standard Time - 6 PM Central Standard Time
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