Current jobs related to Technical Support Representative - Troy - Global Payments
-
Technical Support Specialist
2 weeks ago
Troy, Ohio, United States Creative Financial Staffing Full timeTechnical Customer Service RepresentativeWe are seeking a highly skilled Technical Customer Service Representative to join our team at Creative Financial Staffing. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Provide product information...
-
Technical Support Representative
3 months ago
Troy, United States Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Technical Support Specialist
2 weeks ago
Troy, Michigan, United States Global Payments Full timeTechnical Support RepresentativeAt Global Payments, we're committed to delivering best-in-class payment technology and software solutions. As a Technical Support Representative, you'll play a critical role in helping our customers succeed.Key Responsibilities:Resolve customer issues and requests via established procedures, including product usage...
-
Technical Customer Service Representative
1 month ago
Troy, United States Creative Financial Staffing Full timeTECHNICAL CUSTOMER SERVICE REPRESENTATIVEDirect HireStarting at $50kOn SiteGrowing, innovative, FUN company just north of Dayton is looking to add a TECHNICAL CUSTOMER SERVICE REPRESENTATIVE to their team immediately! Wear t-shirts and shorts to work every day! Free lunches every MWF! Free beverages all day every day! On-site gym! TEAM atmosphere! Great...
-
Technical Customer Service Representative
2 months ago
Troy, United States Creative Financial Staffing Full timeTECHNICAL CUSTOMER SERVICE REPRESENTATIVE Direct Hire Starting at $50k On Site Growing, innovative, FUN company just north of Dayton is looking to add a TECHNICAL CUSTOMER SERVICE REPRESENTATIVE to their team immediately!Wear t-shirts and shorts to work every day! Free lunches every MWF! Free beverages all day every day! On-site gym! TEAM atmosphere! Great...
-
Technical Support Specialist
2 weeks ago
Troy, Ohio, United States Creative Financial Staffing Full timeSeeking a skilled Technical Customer Service Representative to join our team in a dynamic and innovative company located just north of Dayton.Responsibilities include:Providing product information and technical support to customersProcessing customer orders, payments, and returnsEscalating issues to appropriate team membersPreferred qualifications include:2+...
-
Technical Support Specialist
5 days ago
Troy, Michigan, United States Global Payments Full timeOverviewAt Global Payments, we're driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions.As a Technical Support Representative, you'll play a critical role in helping our customers achieve amazing results by providing dependable and timely resolution to customer service requests via...
-
Technical Support Manager
6 days ago
Troy, Michigan, United States ITW Full timeJob SummaryWe are seeking a highly skilled Technical Support Manager to join our team at Illinois Tool Works (ITW). As a Technical Support Manager, you will be responsible for leading a team of technical professionals in providing exceptional support to our customers.Key ResponsibilitiesLead a team of technical support professionals in providing timely and...
-
Technical Support Specialist
1 month ago
Troy, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full timeJob SummaryFutran Tech Solutions Pvt. Ltd. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers regarding heavy truck systems and automotive products.ResponsibilitiesProvide technical support and troubleshooting for...
-
Technical Support Specialist
1 week ago
Troy, Michigan, United States Troy University Full timeJob SummaryThe Technical Support Specialist position at Troy University is responsible for ensuring the smooth operation of our IT infrastructure. This includes installing, troubleshooting, repairing, and maintaining PC equipment, as well as providing support for a wide variety of software applications.Key ResponsibilitiesInstall and configure PC equipment...
-
Technical Support Specialist
4 weeks ago
Troy, Michigan, United States TEKsystems Full timeJob DescriptionTEKsystems is seeking a skilled Technical Support Specialist to join their team.Key Responsibilities:Provide technical support to clients via remote meansTroubleshoot network connectivity issues in Kiosk productsCollaborate with the team to resolve complex technical issuesRequirements:Good networking concepts and fundamentalsExperience...
-
Manager Technical Support
1 month ago
Troy, United States ITW Full timeIllinois Tool Works (ITW) is a Fortune 200 company that produces diversified products in global markets. Some of its products include welding equipment, automotive components, construction materials and commercial food equipment. The Food Equipment Group, including Hobart Service, is one of seven ITW decentralized business segments, is seeking a Manager of...
-
Technical Support Manager
4 weeks ago
Troy, Ohio, United States ITW Full timeJob DescriptionWe are seeking a highly skilled and motivated Technical Support Manager to lead our engineering team in an engineering environment. The ideal candidate will have a strong background in engineering, coupled with extensive experience in providing technical support and managing teams.Key ResponsibilitiesProvide leadership, guidance, and...
-
Technical Support Specialist
2 weeks ago
Troy, Michigan, United States TEKsystems Full timeJob DescriptionTEKsystems is seeking a skilled Technical Support Specialist to join their team. This role involves troubleshooting client issues related to network connectivity and functionality in their Kiosk products deployed at customer sites.Key Responsibilities:Provide remote support to clients with network connectivity issuesCollaborate with the team...
-
Technical Support Specialist
1 month ago
Troy, United States TEKsystems Full timeJob DescriptionJob DescriptionDuration6 Duration UnitMonth(s) Req Description Descriptionlooking to add an additional candidate to their outside customer support team. This person will be troubleshooting client issues revolving around network connectivity and functionality in their Kiosk products as they are deployed at customer sites. Enterprise Req...
-
Technical Support Specialist
3 weeks ago
Troy, United States 365 Retail Markets Full time365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and...
-
Technical Support Manager
2 weeks ago
Troy, Michigan, United States ITW Full timeJob Title: Technical Support ManagerWe are seeking a highly skilled and motivated Technical Support Manager to lead our technical support team in an engineering environment.The ideal candidate will have a strong background in engineering, coupled with extensive experience in providing technical support and managing teams.Provide leadership, guidance, and...
-
Technical Support Specialist
2 weeks ago
Troy, Michigan, United States V2soft Full timeAbout V2SoftV2Soft is a global company with a presence in multiple countries, including the United States, Mexico, Italy, India, China, and Germany. Our headquarters is located in Bloomfield Hills, Michigan. We are committed to promoting diversity in the workplace and believe it has a positive impact on our company and the customers we serve.Job...
-
Technical Support Specialist
5 months ago
Troy, United States Hyperion Managed Services Full timeAre you a seasoned IT professional looking for a career change? Are you looking for an innovative organization that fosters teamwork and supports your professional and personal development? We are currently looking for a professional and experienced full-time Technical Support Specialist to join our team. This position helps identify opportunities and...
-
Technical Customer Service Representative
2 weeks ago
Troy, OH, United States Creative Financial Staffing Full timeTECHNICAL CUSTOMER SERVICE REPRESENTATIVEDirect HireStarting at $50kOn SiteGrowing, innovative, FUN company just north of Dayton is looking to add a TECHNICAL CUSTOMER SERVICE REPRESENTATIVE to their team immediately!Wear t-shirts and shorts to work every day!Free lunches every MWF!Free beverages all day every day!On-site gym!TEAM atmosphere!Great...
Technical Support Representative
2 months ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Overview Individuals in this role support our proprietary restaurant products and applications. This position operates in a help desk environment and is responsible for supporting and resolving product installation inquiries, product change requests, product administration, 3rd party vendor communication as well as addressing end user questions.
Individuals in this role are responsible for providing dependable and timely resolution to customer service requests via telephone, chat (e.g., Slack, G-chat), text, and email. Inquiries are to be handled in a professional and efficient manner, following departmental policies and procedures. Individuals in this role must be self-motivated, able to multi-task and possess the ability to handle high technical support call volume.
Over time, individuals in these roles are required to develop an in-depth knowledge of our existing customer base, processes, and products.
This role may be in-office, remote, or hybrid.It is a*non-exempt (hourly) role, which will support one, or several, of our products. *varies by country
Job Responsibilities *Resolve customer issues/requests via established procedures, including product usage questions. *Use case-logging software to record client contact and actions accurately and concisely in our CRM platform. *Follow departmental procedures regarding customer call etiquette. *Learn, build, and maintain detailed knowledge of products, practices, and procedures to better serve our customers. *Cooperate and communicate with team members to meet departmental goals; provide feedback on the status of service tickets, outstanding issues/concerns, etc. *Handle a daily workload of a defined number of cases/inbound requests (based on role). *Attend and participate in organizational meetings (e.g., team, department, company). *Adhere to work schedules as defined and be available when contacted during work hours; adhere to attendance requirements. *Demonstrate virtual operating principles (e.g., be on camera, respond in a timely manner to inquiries, maintain professionalism, eliminate/minimize non-work distractions, etc.). *Be familiar with and follow established communication channels, following departmental procedures regarding escalation of calls. *Be open and receptive to coaching and willing to learn new concepts; demonstrate agility in learning and adjust behaviors as technology changes. *Complete assigned training courses on a timely basis and actively participate in our performance management process (4Talks). *Follow company policies and procedures. *Perform other duties as requested (e.g., project work; assisting other team members; etc.).
Required Skills and Competencies *Computer Proficiency- Demonstrated proficiency in using computers with the ability to simultaneously type/record issues and resolutions. Demonstrated knowledge of technical terms. *Customer Service- The ability to demonstrate empathy and positivity while aiding in the resolution of technical issues; the ability to focus on each customer call without distraction, and do so in a calm, deliberate manner. *Active Listening- The ability to listen attentively, comprehend and reflect on what is being said, to respond appropriately, and retain information for later recall. *Commun
