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Technical Support Specialist
4 months ago
Duration
6 Duration Unit
Month(s)
Req Description
Description
looking to add an additional candidate to their outside customer support team. This person will be troubleshooting client issues revolving around network connectivity and functionality in their Kiosk products as they are deployed at customer sites.
Enterprise Req Skills
Technical support,Active directory,Customer service,Service desk,Networking Support,Support,Troubleshooting,Call center,Remote support
Job Title
technical support specialist
Top Skills Details
1) Good networking concepts and fundamentals
2) Experience providing remote support
3) Excellent customer service/personality
Worksite Address
,Troy,Michigan,United States,48084-4603
Additional Information
Drug Test Required
true
Experience Level
Entry Level
External Communities Job Description
Opening on a TEKsystems clients technical support and application support team.
EVP
Great growing company with a strong culture and opportunity to grow career.
Work Environment
Remote until pandemic is deemed safe to return to office, then they will be on-site in Troy, MI.
Additional Skills Tags
Support,Troubleshooting,Call center,Remote support
Additional Skills & Qualifications
Need to have base networking knowledge combined with traditional EUS skillset. Candidates with educational backgrounds in networking, CCNA, and Network+ have been ideal in the past.
Business Qualification
Impact to the Internal/External Customer
Interview Information
1 step video interview
Why is Position Open?
Business Challenge
Position is open due to growth in their customer base and uptick in support tickets.