Wholesale Customer Care Specialist I 9a-2p

1 week ago


South Bend, United States Tire Rack Full time
Description

Health, Vision, and Dental Insurance; Matching 401k; Paid Time Off

Hourly, Non-Exempt, Starting at $18 / hour

Tire Rack Wholesale is seeking great Customer Care Specialists that want to join a great e-commerce team Specialists will work as a team to provide support to a wide range of contacts. Each team member utilizes in-depth knowledge of company products, processes, and programs to solve problems and take initiative in shaping each customer's experience. If you have a background in customer support and are looking for a fast-paced, collaborative work environment, we would love to hear from you

Responsibilities:

- Identify and assess customer needs in a high volume call center environment;

- Communicate policies, grant accommodations, and show good judgment in all decision making;

- Resolve customer issues, providing appropriate solutions and follow up, via telephone or email to ensure resolution;

- Collaborate with other departments to resolve technical issues;

- Respect and appreciate every customer.

Requirements:

- 2+ years of Customer Service experience, preferred;

- Quick learner with a positive attitude and a heart for providing great customer service;

- Excellent verbal communication skills;

- Strong written skills for email and written follow-up correspondence;

- Strong ability to navigate the Internet efficiently;

- Ability to prioritize and manage time effectively;

- Ability to work in a fast-paced environment independently and as part of a team.

Hours:

Training: 4-6 weeks, Monday-Friday.

- Schedule: Monday-Friday, 9:00am - 2:00pm, 5-day work week.

#LP
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