Veterinary Practice Leader

3 months ago

Rye, United States Sagamore Animal Hospital Full time
Description

Position at Sagamore Animal Hospital

Sagamore Animal Hospital is a full-service animal hospital dedicated to providing exceptional care to pets in Rye, NH. With a warm and inviting atmosphere, advanced diagnostic tools, and a commitment to excellence, our two-doctor hospital is focused on improving the lives of pets and their owners.

We are seeking an experienced and passionate leader to join our team as a Practice Coordinator. In this role, you will oversee the day-to-day operations of our clinic, lead a team of dedicated professionals, and ensure the highest standards of care and service for our patients and clients.

Essential Duties and Responsibilities:

Managerial:
  • Act as the primary leader on shift, ensuring smooth operations and effective communication.
  • Create schedules and manage unplanned schedule changes efficiently.
  • Resolve issues as they arise in collaboration with the Group PM.
  • Demonstrate proficiency in all skills outlined in the CSR, Veterinary Technician, or Veterinary Assistant job description.
  • Work with GPM to train the team on hospital guidelines and practices to ensure compliance.
  • Partner with GPM for employee relations inclusive of performance management, disciplinary actions, record keeping, confidentiality and compliance
  • Monitor employee competence and effectiveness.
  • Provide real-time feedback and coaching as needed.
  • Ability to lead meetings and make presentations.
  • Maintain team member timesheets (punches and manual entries)
  • Process Invoice Approvals in Coupa up to $5k
Client Management:
  • Oversee client flow to ensure clients and patients are seen and treated in a professional, timely and competent manner
  • Responsible for resolving escalated non-medical client complaints in a timely manner
  • Maintenance of accurate client records
Organizational:
  • Work with GPM to develop hospital KPI's to achieve budget
  • Work with GPM to identify potential obstacles that create barriers to hospital success and growth
  • Work with GPM to develop SMART goals that align with hospital strategy.
  • Building maintenance and facility upkeep
  • Maintenance of equipment and supplies: maintenance, inventory, purchasing and ordering, uniforms, etc.
  • Responsible for attending scheduled meetings with manager to review hospital performance
  • 60-80% of scheduled shifts will be in a functional role such as CSR, CrVT, or VA
  • Other duties as assigned.
Qualifications/Requirements:
  • High School Diploma or GED required.
  • Minimum of 3 years of previous experience in the client service industry or veterinary experience
  • Experience with Microsoft Office suite products.
  • Strong multitasking and time management skills.
  • Ability to work effectively within a team setting.
  • Excellent communication skills, both written and oral.
  • All qualifications listed in the CSR, Veterinary Technician, or Veterinary Assistant job description.
Physical Requirements:
  • Must be able to walk/stand for a minimum of 8-hours a day as needed.
  • Frequent ability to carry out instructions furnished in written, oral or diagram form to solve problems involving several variables.
  • Ability to stand, walk, stoop, kneel, crouch as well as manipulate (lift, carry and move) up to 40 pounds.
  • The physical requirements and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits and Perks:
  • Short Term Disability paid for by employer
  • Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
  • Company Sponsored Employee Assistance Program (Headspace)
  • 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
  • Kaiser/UMR Insurance Plans with multiple options
  • Flexible Spending Account or Health Savings Account options
  • United Healthcare Dental Insurance; includes a 100% paid premium option for team members
  • United Healthcare Vision Insurance options
  • Long Term Disability option
  • Progyny-Fertility and Family Building Support (up to $10,000)
  • Team Member Discounts for Pet Care
  • Paid time off-inclusive of sick, personal, and vacation
  • LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
  • Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
  • Referral Bonus Program
  • DailyPay on Demand

If you are a compassionate and dedicated professional seeking to contribute to a team that prioritizes the health and happiness of pets, we want to connect with you

United Veterinary Care: Delivering exceptional care to pets, people, and our communities.

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