Customer Experience Representative

3 months ago


Boca Raton, United States National Federation of Independent Business Full time

** Customer Experience Representative**

**Job Category****:** Office **Requisition Number****:** CUSTO016641 Showing 1 location **Job Details**

**Description**

The Customer Experience Representative acts as a liaison between NFIB members and the rest of the organization. Responsibilities include contacting new and existing NFIB members utilizing a variety of call content designed to enhance our members experience and create member engagement. CX representatives foster exceptional customer service and member retention through in-depth knowledge of company programs, products, and procedures. Perform additional member-focus duties, such as reports, member verification, email communication, and internal support of member issues from various departmental areas.

**MINIMUM QUALIFICATIONS**

* Exceptional interpersonal and customer service skills are required

* Polished speaking ability

* Strong working knowledge of Microsoft Office

* Resourceful with internet search tools, and possesses the ability to research inquiries, source information, and provide appropriate responses

* Experience using CRM software

* Accurate proofreading and excellent business writing skills are a must

* Strong organizational skills

* Prolonged periods of telephone use are required

* Customer service experience in a telephone environment making outbound phone calls for a membership-based organization a plus

* High School diploma or equivalent

*Equal Opportunity Employer*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**



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