Account Manager

3 weeks ago

Nashville, United States CareerBuilder Full time

Client Services
Nashville, TN, USA
Salary
Full Time
Comprehensive benefits package including 401k
The position of

Account Manager

is to provide the highest level of customer service quality to our existing clientele at Thomas & Company. The Account Manager is to establish an ongoing, positive and informative relationship with our clients. Serve as a key member due to playing a pivotal part in client retention by ensuring that we keep an open and collaborative environment that responds to the changing needs of each client's preference.

Essential Duties and Responsibilities
Manage and protect the relationships between the company and its clients
Maximize the long-term revenue opportunities by becoming trusted advisers to clients and strengthening their loyalty
Conduct a review, at least annually, with all mid-level revenue clients
Maintain Salesforce database
Independent issue tracking, resolution and client education
Cross-selling other services
Position SHIELD transition and other offerings
Attend client events/functions as beneficial
Attend SHRM, APA, etc. as needed
Establish relationships with your client base by visits and timely addressing their needs and issues so that they feel comfortable serving as a reference with potential clients.
Build relationships with clients so that long-term agreements can be secured, and new lines of business can be added
Client retention (with the exception of circumstances outside of your control - acquisitions, etc.)
Previous HR experience and/or account management experience desired, unemployment compensation experience a plus
Detailed, organized and sense of urgency in handling sensitive client issues
Ability to work internally with other departments to investigate a problem, organize a sufficient, timely response and deliver a detailed explanation to the client to resolve the issue to their satisfaction
Ability to travel (very limited amount with this client group - perhaps 1-3 times per Quarter)
Excellent communication skills - Ability to present PowerPoint presentations of program results to high level corporate officers
Ability to work under pressure and multi-task to handle many on-going issues at the same time
Overall management of a group of clients to ensure satisfaction
Managing the implementation process of our services to new clients in a timely manner
Resolve any service issues that arise to the client's satisfaction
Run reports and create PowerPoint presentations to share with clients
Training of clients on matters related to our services
Handle special requests by clients
Manage multiple internal client databases with most current client information
Assist in contract renewals and past due accounts when necessary
Other duties as assigned

Requirements and Qualifications
College degree required
1-2 years of client services experience, preferred
1-2 years of unemployment service and/ or tax experience, preferred
Equivalent combination of education and experience will be considered
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Special Considerations and Prerequisites
Individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
Maintains confidentiality, remains open to other's ideas and exhibits willingness to try new things
Excellent written and oral communication
Prioritizes and plans work activities, uses time efficiently and develops realistic plans
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Individual actively promotes and personally observes safety and security procedures
Not open to outside recruiting firms

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