Front Desk Agent

3 months ago


Norfolk, United States BBL Hospitality Full time
Job Details

Job Location
Springhill Suites ODU - Norfolk, VA

Position Type
Full Time

Salary Range
$14.00 - $15.00 Hourly

Job Shift
Any

Job Category
Hospitality - Hotel

Description

COME AND JOIN OUR AMAZING TEAM

Most positions do require weekend and holiday availability.

We are pleased to share the benefit options that we offer:
  • Paid Time Off
  • 401K Investment
  • Referral Bonus
  • Associate Development Plan Opportunities
  • Internal Promotion Opportunities
  • Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
  • Associate Travel Program Discounts
Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to:
  • Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
  • Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with reservation center.
  • Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
  • Issues, controls and releases guest safe-deposit boxes.

  • Front Desk Agent

    2 months ago


    Norfolk, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Candlewood Suites Norfolk Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...


  • Norfolk, Virginia, United States Aimbridge Hospitality Full time

    Key Responsibilities:• Greet and welcome all guests approaching the Front Desk with a smile and a warm welcome.• Maintain proper operation of the telephone switchboard to ensure seamless communication.• Handle requests for information, mail and messages with a high level of discretion and professionalism.• Answer guest inquiries about hotel service...


  • Norfolk, Virginia, United States Dennis Hurst - State Farm Agent Full time

    Job OverviewDennis Hurst - State Farm Agent is a leading insurance agency committed to delivering exceptional service to clients. We are seeking an organized and detail-oriented individual to join our team as a Front Desk Coordinator.


  • Norfolk, United States Atrium Hospitality Full time

    Job DescriptionJob DescriptionHotel: Norfolk Sheraton 777 Waterside DriveNorfolk, VA 23510 Front Desk Associate Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that...

  • Front Desk Associate

    2 weeks ago


    Norfolk, United States Atrium Hospitality Full time

    Hotel: Norfolk Sheraton 777 Waterside Drive. Norfolk, VA 23510 Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experien Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Associate

    2 weeks ago


    Norfolk, United States Atrium Hospitality Full time

    Hotel: Norfolk Sheraton 777 Waterside Drive. Norfolk, VA 23510 Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experien Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel Learn More

  • Front Desk Clerk

    2 weeks ago


    Norfolk, United States Concord Hospitality Full time

    Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Associate

    2 weeks ago


    Norfolk, United States LTD Hospitality Group Full time

    If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate.** $100 SIGN ON BONUS ** The ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is...

  • Front Desk Associate

    2 weeks ago


    Norfolk, United States LTD Hospitality Group Full time

    If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate.** $100 SIGN ON BONUS ** The ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is...

  • Front Desk Associate

    2 months ago


    Norfolk, United States LTD Hospitality Full time

    If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate. ** $100 SIGN ON BONUS **The ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is...

  • Pet Care Specialist

    3 weeks ago


    Norfolk, Virginia, United States Happy Tails Resort Full time

    Job OverviewWe are seeking a highly motivated Pet Care Specialist & Front Desk Associate to join our team at Happy Tails Resort.


  • Norfolk, Virginia, United States Wyndham Garden Norfolk Downtown Full time

    Wyndham Garden Norfolk Downtown Front Desk Agent RoleCompany Overview:As a member of our team, you will be part of a world-class hospitality management group that takes a proactive and hands-on approach to hotel management.Salary: $40,000 - $55,000 per year (dependent on experience)Job Description:The Front Desk Agent is the first point of contact for all...


  • Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    About the RoleAs a Guest Service Agent, you will be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise during their stay. You will also be responsible for answering questions, making reservations, and assisting with luggage and transportation.

  • Guest Service Agent

    1 week ago


    Norfolk, United States Holiday Inn Express and Suites Norfolk Full time

    Guest Service AgentPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guest’s complete registration cards and...

  • Guest Service Agent

    1 week ago


    Norfolk, United States Holiday Inn Express and Suites Norfolk Full time

    Guest Service Agent Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guest’s complete registration cards...

  • Guest Service Agent

    2 weeks ago


    Norfolk, United States Holiday Inn Express and Suites Norfolk Full time

    Guest Service AgentPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guest’s complete registration cards and...

  • Guest Service Agent

    1 week ago


    Norfolk, United States Holiday Inn Express and Suites Norfolk Full time

    Guest Service Agent Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and...


  • Norfolk, Virginia, United States Charter Senior Living Full time

    Job Title: Front Office Operations ManagerAbout the Position:The Front Office Operations Manager is responsible for supervising front office staff and ensuring the efficient operation of the front desk. This includes coordinating activities such as reservations, guest services, and telephone operations.Main Responsibilities:Supervises front office staff to...


  • Norfolk, United States Leidos Full time

    Description Job Description Primary Responsibilities: As a Service Desk Tier 1 Technical Lead, you will: Provide agent mentoring, provide, and receive feedback on ticket creation, process adherence, documentation, and/or overall customer support Mentor T1 agents to understand required troubleshooting and process work instructions through use of the KM via...


  • Norfolk, United States Leidos Inc Full time

    Description Job DescriptionPrimary Responsibilities:As a Service Desk Tier 1 Technical Lead, you will:Provide agent mentoring, provide, and receive feedback on ticket creation, process adherence, documentation, and/or overall customer supportMentor T1 agents to understand required troubleshooting and process work instructions through use of the KM via...