Team Leader- Federal Technical Support

4 weeks ago


Olympia, United States CDW Full time

true

/

/ Team Leader- Federal Technical Support - Navy SMIT (West)

**Team Leader- Federal Technical Support - Navy SMIT (West) at CDW Careers** **Job ID:** 21001872

**Updated:** May 24, 2021

**Location:** Seattle, WA, United States Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas. Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry. CDW currently seeks a Team Lead, Federal Technical Support to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable. The Team Lead is responsible for monitoring call volume to ensure customer calls are answered promptly and ensuring highest level of customer service. In addition, the Team Lead assists management with daily functions as well as being the first point of escalation/contact for coworkers and customers. **Responsibilities** * Ensure technicians are in ready mode to answer incoming calls * Evaluate technicians cases daily * Complete daily reports and schedules * Ensure Service Connect, Help Desk and Value Add Service SLAs and quality are being met * Return/Answer customer calls upon request during peak volume times * First point of escalation/contact for technicians to include technical training or procedural including editing contact information about tools and resources * Evaluate customer survey results with technicians, provide input to management * Reply to customer service request (CSR) and create documentation if necessary(within 24hrs) * Monitor Chat sessions o Ensure coverage for volume of sessions o Monitor unanswered sessions o Monitor quality of sessions * Monitor Web Support- E-share o All e-Mails must be answered within one hour of receipt and a case created if applicable. * Answer all e-mails/faxes from customers or Account Managers, including Helpdesk-Technical Support and support@cdw.com **Required Qualifications** * Active DOD Secret Clearance * High School Diploma or equivalent * A+ and Network+ certifications or other technical certifications related to role or minimum of 2 years help desk experience in lieu of certifications. * Current Microsoft Operating System certification as related to help desk level support, or 2 year help desk experience in lieu of Certification * Strong customer service orientation * Excellent written and verbal communication skills with the ability to effectively communicate at all levels including senior leadership * Strong analytical skills and problem solving skills * Extensive knowledge of IBM, PC and Apple computers, printers, monitors, software and basic networking. * Ability to multitask * Ability to interact effectively with a diverse group of customers * Ability to continually learn new technology and to keep pace with an ever-changing industry * Ability to understand, remember, and apply oral and/or written instructions or other information. * Ability to organize thoughts and ideas into understandable terminology. * Ability to multi-task, organize and prioritize. * Ability to apply common sense in performing job. * Ability to understand and follow basic instructions and guidelines. * Ability to travel up to 50% **Preferred Qualifications** * Basic knowledge of CDWs internal systems and tools * Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) **Who we are** CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. A unified team of challenge takers, diverse thinkers and problem solvers, we believe when you enjoy what you do and who you do it with, you do your best work. And that means everyone wins. **Our Benefits** CDW offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it. Core benefits include: * Comprehensive package: healthcare, dental, vision, paid vacation time and sick days * Coworker stock purchase program * Coworker discounted purchase program * Tuition reimbursement for those wishing to further their education **Job Category:** Hardware

**Job Type:** Full-Time

Share:

#J-18808-Ljbffr


  • Team Leader

    1 month ago


    Olympia, United States Mycwt Full time

    Job Description Team Leader - ( 210000RX ) Military & Government (M&G) As the U.S. military and government division of CWT , **CWTSatoTravel** is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though...

  • Team Leader

    1 month ago


    Olympia, United States CWT Meetings & Events Full time

    Job Description Military & Government (M&G) As the U.S. military and government division of CWT , **CWTSatoTravel** is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across...

  • Team Leader

    4 weeks ago


    Olympia, United States Potomac Management Solutions, LLC Full time

    >> Team Leader Team Leader Summary Title:Team LeaderID:2044City:WashingtonState:DC (District of Columbia)Description Potomac Management Solutions is seeking support staff for a contract opportunity we are pursing with the US Department of State. ***Current contract incumbents are encouraged to apply!*** **Must be a US Citizen able to obtain and hold a...


  • Olympia, United States Federal Energy Regulatory Commision Full time

    ** Systems Support Specialist** **Department of Energy** The Federal Energy Regulatory Commission (FERC) is ranked within the top 5 mid-size agencies through the Partnership for Public Services Best Places to Work in the Federal Government Rankings! This Systems Support Analyst position is located in the Office of Administrative Law Judges. For more...


  • Olympia, Washington, United States Edward Jones Full time

    Innovate here. And see your ideas come to life.Skills/RequirementsResponsibility Summary:The Team Leader plans, directs, and leads a team of associates and contractors responsible for operation, regulatory compliance, support, development, security, quality, disaster recovery and implementation of technologies. Align team activities, strategies,...

  • Team Leader

    1 month ago


    Olympia, United States White Lion Full time

    **Team Leader** * **Ballajura, WA location** * **Full time, SCHADS Level 5** * **Great salary packaging plus 17.5% annual leave loading** **WHO WE ARE:** Whitelion is passionate about creating a workplace that promotes and values diversity. Our vision is for a world where no young person is left behind, where all young people have the right to equitable...

  • Licensed Team Leader

    1 month ago


    Olympia, United States Ashfield Health Llc Full time

    Licensed Team Leader page is loaded **Licensed Team Leader**locationsFort Washington time typeFull time posted onPosted 14 Days Ago job requisition idJR24435 Ashfield Engage has a long-standing partnership with Amgen, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.To deliver virtual or telephonic...


  • Olympia, United States Johns Hopkins Medicine Full time

    **Quality Improvement Team Leader** **Requisition #:** 481363 **Location:** Sibley Memorial Hospital, Washington, DC 20016 **Category:** Manager/Supervisor **Work Shift:** Day Shift **Work Week:** Full Time **Weekend Work Required:** No **Date Posted:** March 3, 2022 **GENERAL SUMMARY:** Quality Improvement Team Leaders (QITLs) are national leaders in...


  • Olympia, United States Johns Hopkins Medicine Full time

    **Quality Improvement Team Leader** **Requisition #:** 481363 **Location:** Sibley Memorial Hospital, Washington, DC 20016 **Category:** Manager/Supervisor **Work Shift:** Day Shift **Work Week:** Full Time **Weekend Work Required:** No **Date Posted:** March 3, 2022 **GENERAL SUMMARY:** Quality Improvement Team Leaders (QITLs) are national leaders in...


  • Olympia, Washington, United States Johns Hopkins Medicine Full time

    Quality Improvement Team LeaderRequisition #: 481363Location: Sibley Memorial Hospital, Washington, DC 20016Category: Manager/SupervisorWork Shift: Day ShiftWork Week: Full TimeWeekend Work Required: NoDate Posted: March 3, 2022GENERAL SUMMARY: Quality Improvement Team Leaders (QITLs) are national leaders in high-reliability, quality improvement methodology...

  • Team Leader

    3 days ago


    Olympia, Washington, United States ARTECHOUSE Full time

    The Visitor Experience Team Leader serves as an ambassador for ARTECHOUSE, an ideal candidate must be well presented, confident and diplomatic. The Team Leader supports the operations of the art space through direct visitor interaction and by performing critical administrative functions such as daily operation of all front desk procedures, overseeing opening...


  • Olympia, Washington, United States Clason Point Partners Inc Full time

    CPPs approach is straightforward: hire the right people, provide them the right resources, give them the right training, and provide an environment where they can thrive. People are our Core Asset - our success depends on them.Clason Point Partners Inc., CPP, is an award-winning government services management company, focused on the delivery of standards...


  • Olympia, United States Trilogy Federal Full time

    **Tableau Server Administrator** Washington, D.C. / Business Development and Proposals Upcoming Opportunities / Full-time Remote Trilogy Federal provides financial management, information technology (IT) consulting, program management services, and strategic consulting to federal agencies. Trilogy has an extensive history helping federal clients achieve...


  • Olympia, United States Edward Jones Full time

    **You could say were at the center of the center.** Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for...

  • Team Leader, ChAMPS

    4 weeks ago


    Olympia, United States Catholiccharitiesdc Full time

    ** Team Leader, ChAMPS** **Job Category****:** Clinical **Requisition Number****:** TEAML002753 Showing 1 location **Job Details** **Description** COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts....


  • Olympia, United States Western Power Full time

    Location: Perth Head Office, WA, AU Theres never been a better time to join the energy industry! At Western Power were working towards our vision for a clean energy future and were looking for diverse, passionate people to join our team of world leading experts. We currently have an exciting opportunity for an Engineering Team Leader in the Underground Power...


  • Olympia, Washington, United States Coles Supermarkets Australia Pty Ltd Full time

    Nightfill Team Leader - KarrinyupColes Supermarkets Karrinyup*Requisition ID: 43485Employment Type: Full timeGood things start hereHi, were Coles Group. Our purpose is to sustainably feed all Australians to help them live healthier, happier lives. Were an essential part of communities right across the country, with our family of 120,000 team members helping...

  • Team Leader

    1 month ago


    Olympia, United States Mad Mex Full time

    We are looking for friendly and outgoing individuals with a **strong work ethic** and a high **sense of responsibility**. You are the Go to person on shift so must have a sound knowledge of the day-to-day operations of the restaurant. You must also have the ability to **motivate and inspire** your team. Other team members will look to you for guidance, so...

  • Team Leader

    4 weeks ago


    Olympia, United States Edward Jones Full time

    **Innovate here. And see your ideas come to life.** **Skills/Requirements** This role contributes to Digitals success by leading timely, convincing, relevant, and strategic financial information and services. This people-leader role leads a team to support divisional leadership through the annual budgeting and strategic planning process with ongoing accurate...


  • Olympia, United States Pure Storage Full time

    **District Manager, Federal** at Pure Storage Washington, DC The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pures vision is to redefine the storage experience and empower innovators...