We have other current jobs related to this field that you can find below
-
Guest Service Agent
2 months ago
Los Angeles, California, United States The Hoxton Full timeJob DescriptionJob descriptionOverview:We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in...
-
Guest Service Agent
3 months ago
Los Angeles, United States Accor Full timeJob Description Job description Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to...
-
Guest Services Agent
1 month ago
Los Angeles, United States Onni Group Full time** Guest Services Agent** **Job Category****:** Property Management **Requisition Number****:** GUEST002565 Showing 1 location **Job Details** **Description** **About the Company** For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our...
-
Guest Service Agent
3 months ago
Los Angeles, United States Porter Ranch Hampton Inn & Suites by Hilton Full timeJob DescriptionJob DescriptionGuest Service Agent/Front Desk Agent - Full Time & Part Time Opportunities Available!Join our Opening Team! Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer:...
-
Guest Service Agent
7 days ago
Los Angeles, United States Hilton Los Angeles Airport Full timeDescriptionThe Hilton Los Angeles Airport is located just a short drive from Hollywood Park, Manhattan Beach, and Santa where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, 401k, career growth opportunities and our Go Hilton travel discount program. In addition, the...
-
Guest Service Agent
1 month ago
Los Angeles, California, United States Hilton Los Angeles Airport Full timeHilton Los Angeles is looking for their next Guest Service Agent to join their front desk team If you are passionate about customer service and want to elevate your career in the hospitality industry this is a wonderful opportunity to join a dynamic team. This 1,234-room hotel is conveniently located near the airport and stadiums. Here you will enjoy great...
-
Guest Service Agent
1 month ago
Los Angeles, United States Hilton Los Angeles Airport Full timeDescription Hilton Los Angeles is looking for their next Guest Service Agent to join their front desk team! If you are passionate about customer service and want to elevate your career in the hospitality industry this is a wonderful opportunity to join a dynamic team. This 1,234-room hotel is conveniently located near the airport and stadiums. Here you...
-
Guest Service Agent
3 weeks ago
Los Angeles, United States Sonesta International Hotels Full timeThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Sales Coordinator, Guest Service, Operations Manager, Agent, Sales, Customer Service
-
Guest Service Agent
3 weeks ago
Los Angeles, United States Sonesta International Hotels Full timeThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible fo Night Auditor, Guest Service, Agent, Auditor, Night, Operations Manager, Retail
-
Guest Service Agent
3 days ago
Los Angeles, United States Hilton Los Angeles Airport Full timeDescription Hilton Los Angeles is looking for their next Overnight Guest Service Agentto join their front desk team! If you are passionate about customer service and want to elevate your career in the hospitality industry this is a wonderful opportunity to join a dynamic team. This 1,234-room hotel is conveniently located near the airport and stadiums....
-
Guest Service Agent
2 weeks ago
Los Angeles, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AWPW [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
2 months ago
Los Angeles, United States Conrad Los Angeles Full timeDescriptionBe a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the highly anticipated billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.Located in the most exciting state-of-the-art development to come to DTLA, this luxurious 28-story hotel has over 300 rooms, a spa,...
-
Guest Service Agent
2 weeks ago
Los Angeles, United States Hilton Hotels & Resorts Full timeCompletes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic Guest Service, Agent, Service, Hospitality, Guest, Retail
-
Guest Service Agent
2 months ago
Los Angeles, California, United States Conrad Los Angeles Full timeBe a part of the newest luxury hotel in downtown LA, Conrad Los Angeles As part of the highly anticipated billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.Located in the most exciting state-of-the-art development to come to DTLA, this luxurious 28-story hotel has over 300 rooms, a spa, 16,000 square...
-
Guest Service Agent
1 month ago
Los Angeles, United States Hilton Hotels & Resorts Full time. Hilton Los Angeles is looking for their next Guest Service Agent to join their front desk team! If you are passionate about customer service and want to elevate your career in the hospitality industry this is a wonderful opportunity to join a dy Guest Service, Agent, Customer Service, Guest, Hospitality, Processing, Retail
-
Guest Service Agent
1 week ago
Los Angeles, United States Sonesta International Hotels Full timeJob Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Service Agent
1 month ago
Los Angeles, United States Hilton Worldwide Full timeJob Description Job Number: Guest Service Agent - Hilton Los Angeles Airport (HOT0ATBW) Work Locations: Hilton Los Angeles Airport 5711 W Century Blvd Los Angeles 90045 Hilton Los Angeles is looking for their next Guest Service Agent to join their front desk team! If you are passionate about customer service and want to elevate your career in the hospitality...
-
Overnight - Guest Service Agent
2 months ago
Los Angeles, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Service Agent
3 weeks ago
Los Angeles, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Service Agent
7 days ago
Los Angeles, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AWEB [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
Guest Service Agent
2 months ago
Job Number 24115987
Job Category Rooms & Guest Services Operations
Location JWMarriott/Ritz-Carlton LALIVE, 900 W. Olympic Blvd, Los Angeles, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The starting pay for this position is $25.56 per hour, the 10 - 18 month pay for this position is $28.75 per hour, and the 18+ months' pay for this position is $31.95 per hour. The position offers health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.