Deputy Operations Manager

The Leidos Digital Modernization sector has a career opportunity for a Deputy Operations Manager supporting the AFNCR IT Services program at Joint Base Andrews. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. If this sounds like the kind of environment where you can thrive, keep readingLeidos Digital Modernization sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world's toughest security challenges for customers with "can't fail" missions. To explore and learn more, click here Are you ready to make an impact' Begin your journey of a flourishing and meaningful career, share your resume with us todayPrimary Responsibilities:Participates as a member of the Enterprise Operations Team andworkswith the AFDW team to document, maintain, and achieves target operations solutions.Manages desktop systems imaging to create streamlined and automated solutions.Provides leadership for the maintenance and operations of COTS/GOTS systems.Leads and participates in development and transition-to-operations applications and other solutions packages.Leads and participates in the identification, assessment, and presentation of solutions for meeting the functional and technical requirements of customers.Lead compliance to enterprise operations and change reviews.Responsible for defining and executing a staffing

transparent and regular status updates in requested format.Workload management for direct reports.Annual performance assessments of your team members.Responsible for implementing process improvements and providing suggestions for tools. Establish effective relationshipswith internal and external stakeholders.Specific Responsibilities:Lead the IT Operations team responsible for Imaging, Platform Technologies, and infrastructure services.Develop and implement IT operations strategies that align with business objectives.Foster a culture of innovation, continuous improvement, and operational excellence.Collaborate with senior leadership to identify technology-driven opportunities for business growth.Oversee the development, deployment, and maintenance of standardized device imaging solutions across the

efficient management of platform technologies, including endpoint management systems, virtualization platforms, and cloud services.Establish and enforce best practices for imaging and platform technology standards.Monitor and improve performance, reliability, and scalability of critical

process automation and improvements to enhance operational efficiency.Implement ITIL best practices for incident, problem, and change management.Ensure adherence to SLAs, KPIs, and compliance standards.Stay up-to-date with industry trends and emerging technologies, recommending innovative solutions to improve service delivery.Build, develop, and manage a high-performing IT operations team.Provide mentorship, coaching, and professional development opportunities to team members.Conduct regular performance reviews, set goals, and measure outcomes.Promote collaboration between IT teams and other departments to ensure seamless service delivery.Basic Qualifications: Requires a BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.Strong communication, presentation and facilitation skills.Multiple years of leading, managing or supervising teams.Customer service oriented.Currently possess an active Secret security clearance.Currently possess DoD 8750 certification at least IAT level II, e.g. Security+ CE.Experiencewith a ticketing systems such as Remedy, ServiceNow, etc.Preferred Qualifications:Knowledge of Microsoft Server experience (2008R2, 2012, 2016, 2019, 2022).Knowledge of MicrosoftWindows Active Directory Management.Experience managing teams/systems connected to Storage Area Networks.Experiencewith data protection.Experiencewith VMWare environments.Experience network, applications, systems monitoring and performance tools.Experiencewith DISA STIGs, Air Force MTOs, TCNOs and/or other Federal government guidance.Knowledge of DoD processes and procedures.Currently possesses one or more of the following: PMP, ITILv4.Project Management experience. Original Posting Date: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $112,450.00 - $203,275.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit

. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here . Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission . Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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