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Major Incident Response Deputy Lead
4 weeks ago
in to support the Air Force National Capital Region IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. If this sounds like the kind of environment where you can thrive, keep readingThe Leidos Digital Modernization Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world's toughest security challenges for customers with "can't fail" missions. To explore and learn more, click here Are you ready to make an impact' Begin your journey of a flourishing and meaningful career, share your resume with us todaySummary: The Major Incident Response (MIR) deputy lead is part of a team responsible for quickly detecting and resolving critical IT disruptions and to restore normal operations as rapidly as possible by coordinating necessary resources and expertise across different teams within the Air Force District of Washington to. As a member of the 24/7 team, this position's core hours are 8:00am-4:30pm Monday - Friday. This position is required to fill other shifts as mission dictates to include evenings, overnights, weekends, and holidays. Primary Responsibilities:Leads the Major Incident Response (MIR) team in the absence of the leadIdentify major IT incidents based on reporting from AFNCR work centers, both internal and external to the program.Coordinate with responsible parties (internal or external) to diagnose, fix, and communicate the IT problem/status/resolution.Provide strategic communications to Sr. Leaders and stakeholders to include initial notification, updates for the duration of the incident, and provide a resolution.Provide IT incident coordination, track investigation and provide resolution activities across participating teams.Lead a daily operations briefing to inform stakeholders of the AFNCR's current operations posture.Use multiple tools to gather metrics for AFNCR's critical infrastructure and generates reports to ensure it meets service level agreements.Provide weekly briefings on major incidents within the AFNCR.Work with problem management staff to identify corrective actions to the root cause and track them to closure.Establish troubleshooting conference calls with technicians to document troubleshooting steps.Able to think swiftly while coordinating an incident from initial report to the conclusion of the major incident.Basic Qualifications:Requires a Bachelors degree and 4+ years of applicable experience or a Masters degree with 2+ years of applicable experience, additional years of applicable experience will be accepted in lieu of a degree.Requires an active DoD Secret clearance.Demonstrate proficiency with Microsoft Office 365 applications. (PP, Excel)A solid understanding of Network equipment, their capabilities, and architecture.2 years of work experience within a DoD environment.Experience working on an IT operations floorStrong time-management and prioritization skillsStrong writing and communication skills.Ability to multitask and operate under pressure.Excellent briefing and oral communication skills.Preferred Qualifications:CompTIA Sec+ Certification Original Posting Date: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $68,900.00 - $124,550.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit
. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here . Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission . Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
