Customer Operations Specialist

2 weeks ago

Austin, United States Nutrabolt Full time

**Who We Are**:
Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the fastest-growing energy drink brands in the United States and the #1 selling global pre-workout brand), XTEND® (the #1 post-workout recovery brand in the United States), and Cellucor® (an award-winning sports nutrition brand created in 2002).

Since its founding 20 years ago, Nutrabolt has set out to meet the discerning needs of performance athletes and fitness enthusiasts, while appealing beyond this core group to include consumers around the globe who are making healthy, active living a daily priority.

As a Certified Great Place to Work, Top Workplaces USA honoree, Fortune Best Workplace in Texas, and more - Nutrabolt cares deeply about our people, planet, and the communities we serve. Here, our teammates are united by our mission, and take ownership in creating a healthy workplace environment that promotes strong bodies, clear minds, and a culture of respect and belonging for all.

**_
Note to applicants: This role is located in Austin, TX._**

**Who You Are**:As a Customer Operations Specialist, you will provide a high level of customer service to our internal and external corporate customers. You will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners.

You thrive on interacting with Customers ensuring their orders are entered and accurate. Details and organization are your thing You analyze data ensuring the customer information is accurate for the system to work exceptionally well. Your daily passion is ensuring a customer focused culture; leveraging creativity to exceed these expectations and build Trust.

You possess the attitude of being the Customers' advocate and express urgency and collaborate across all levels within Nutrabolt to achieve that expectation. You drive and foster open communication, solicit feedback about Customer's experiences, share this information in an organized manner, and curiously establish continuous improvement plans to become even better.

***

**What You're Good At**:

- Creates a positive experience for the Customer by consistently providing superior service and exceeding expectations
- Accountable for the day to day execution of customer orders from submission to invoice, to include confirming right products on order, accurate pricing, correct method of shipment and shipping platform, timely release to distribution center etc. to ensure on-time delivery to the customer
- Responsible for track and trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice.
- Act as the primary contact for assigned pool of accounts, provides backup of accounts for other team members in their absence.
- Proactively seeking to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logistics execution. Execute cost savings programs in the logistics area for your Customer base. This includes areas such as transportation, fulfilment, forecasting procedures/accuracy.
- Manage critical metrics to include response time to customer, case fill and on-time delivery. Responsible for ownership of customer KPI's - understanding, tracking and monitoring Nutrabolt performance against them and working with key stakeholders and cross-functional partners to develop action plans for improvement
- Responsible for leveraging all technology and tools available to support accurate, timely order management, recognize trends, assess risk and provide proactive management of customer account to reduce potential issues in advance
- Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.
- Builds relationships and depth of understanding of Customer expectations and ensuring timely execution of order fulfillment functions
- In this role your goals and KPIs will be focused around:
- Customer satisfaction
- On-Time In-Full (OTIF) delivery
- Order Cycle Time

**What You Contribute**:

- Experience: 1-3 years of experience in the service industry, preferably with a Consumer-Packaged Goods company
- Education: Undergraduate degree in Business or a related field
- Knowledge/Skills/Abilities:

- Detail oriented with strong organizational skills and ability to prioritize in a fast-paced environment
- Service driven and self-starter that can effectively manage time with little to no supervision
- Has a passion for the fitness industry and believes in what we do
- Strong written and verbal communication skills with the ability to adapt style to needs of the au

  • Customer Operations Specialist

    1 month ago

    Austin, United States Digital Pharmacist Inc. Full time

    Summary of Job:The Customer Operations Specialist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, Bill.com, and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization. This position will be based...

  • Customer Success Specialist

    2 weeks ago

    Austin, United States Leading Reach, Inc. Full time

    **Who We're Looking For**: **This is a 100% remote position. **The Customer Success Operations Specialist plays a key role in coordinating with internal teams to promptly provision LeadingReach accounts and conduct outbound verification calls for end users. As the primary specialist at the forefront, you will be accountable for creating accounts generated...

  • Customer Operations Specialist

    1 month ago

    AUSTIN, United States Digital Pharmacist Full time

    Summary of Job: The Customer Operations Specialist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, Bill.com, and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization. This position will be based...

  • Customer Success Specialist

    1 week ago

    Austin, United States Leading Reach Inc Full time

    Who We're Looking For: This is a 100% remote position. The Customer Success Operations Specialist plays a key role in coordinating with internal teams to promptly provision LeadingReach accounts and conduct outbound verification calls for end users. As the primary specialist at the forefront, you will be accountable for creating accounts generated through...

  • Customer Success Specialist

    6 days ago

    Austin, United States Leading Reach Inc Full time

    Who We're Looking For:This is a 100% remote position. The Customer Success Operations Specialist plays a key role in coordinating with internal teams to promptly provision LeadingReach accounts and conduct outbound verification calls for end users. As the primary specialist at the forefront, you will be accountable for creating accounts generated through...

  • Customer Operations Specialist

    4 weeks ago

    Austin, United States Nutrabolt Full time

    Who We Are:Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the...

  • Customer Operations Specialist

    3 weeks ago

    Austin, United States Nutrabolt Full time

    Who We Are: Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the...

  • Customer Operations Specialist

    4 weeks ago

    Austin, United States Nutrabolt Full time

    Who We Are: Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the...

  • Customer Operations Specialist

    3 weeks ago

    Austin, United States Nutrabolt Full time

    Who We Are: Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the...

  • Customer Operations Specialist

    3 weeks ago

    Austin, United States Nutrabolt Full time

    Who We Are: Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the...

  • Customer Support Specialist

    4 days ago

    Austin, United States ExtendMyTeam Full time

    Job DescriptionJob DescriptionSummaryOur growing company needs an innovative, versatile, and proactive Customer Support Specialist to support routine customer activity and daily back-office operations. In this role, you are a problem solver who will engage with potential, new and existing users to provide daily support and troubleshoot issues to ensure our...

  • Customer Experience Specialist

    3 weeks ago

    Austin, United States PlayVS Full time

    **Customer Experience Specialist** Austin, Texas / Sales & Customer Success Customer Support / Full Time The fastest-growing High School and College sport in America isnt basketball or footballits esportsand PlayVS is the official platform for High School and Collegiate esports. We offer an incredible, full-stack esport platformgame integrations, team...

  • Customer Experience Specialist

    3 weeks ago

    Austin, United States PlayVS Full time

    **Customer Experience Specialist** Austin, Texas / Sales & Customer Success Customer Support / Full Time The fastest-growing High School and College sport in America isnt basketball or footballits esportsand PlayVS is the official platform for High School and Collegiate esports. We offer an incredible, full-stack esport platformgame integrations, team...

  • Customer Experience Specialist

    2 weeks ago

    Austin, United States PlayVS Full time

    **Customer Experience Specialist** Austin, Texas / Sales & Customer Success Customer Support / Full Time The fastest-growing High School and College sport in America isnt basketball or footballits esportsand PlayVS is the official platform for High School and Collegiate esports. We offer an incredible, full-stack esport platformgame integrations, team...

  • Customer Operations Specialist

    2 months ago

    Austin, United States Digital Pharmacist Full time

    Summary of Job:The Customer Operations Specailist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, Bill.com, and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization.  This position will be...

  • Customer Operations Specialist

    2 months ago

    Austin, Texas, United States Digital Pharmacist Full time

    Summary of Job:The Customer Operations Specailist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, , and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization. This position will be based out of...

  • Customer Operations Specialist

    3 weeks ago

    Austin, Texas, United States Digital Pharmacist Full time

    Summary of Job:The Customer Operations Specailist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, , and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization. This position will be based out of...

  • Customer Service Specialist

    2 weeks ago

    Austin, Texas, United States AdaptHealth LLC Full time

    Description:AdaptHealth Opportunity – Apply TodayAt AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please...

  • Customer Support Specialist

    1 month ago

    Austin, United States Hive9 Full time

    **Customer Support Specialist** Customer Success Austin, Texas Minimum Experience **Experienced** We are searching for a tech-savvy Customer Support Specialist to own the management of tickets that are created by customer and internal users. To be successful in this role, you should be an excellent communicator whos able to earn our customers trust. Due to a...

  • Customer Care Specialist

    2 days ago

    Austin, Texas, United States Integral Care Full time

    **Customer Care Specialist** **Job Number:** **Job Summary:** Integral Care's Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff. The customer care specialist will...