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Receptionist

3 months ago

Beverly Hills, United States O'GARA Beverly Hills Full time

Receptionist is responsible for delivering exceptional customer service. This role will be answering calls and fielding them accordingly, addressing questions and needs of the clients, and providing an overall welcoming environment. Receptionist manages sale transactions of retail products in the store.

**REQUIRMENTS AND QUALIFICATIONS**
- High school diploma or equivalent
- Proficient in Microsoft Office, and data entry experience
- Multi-line telephone experience
- Professional appearance and disposition
- Fluent in the English language
- Strong listening and communication skills
- Must be able to convey messages to employees clearly & quickly
- Detail oriented
- Problem solver
- Outstanding customer service skills
- Must be a team player, self-motivated
- Must be able to work in an active environment

**DUTIES AND RESPONSIBILITIES**
- Operate a multi-line phone system
- Answer all incoming calls; ideally by the third ring with a friendly voice, polite, professional manner, and transfer them to the appropriate person or department quickly
- Communicate with callers in an efficient manner, minimizing the time they are put on hold
- Keep written records of who is on hold
- Take detailed messages when call cannot be completed including name, phone number, time of call, and information requested to be delivered to the appropriate party in a timely manner
- Use the caller’s name whenever possible
- Handle customer complaints effectively and direct the client if required to the appropriate manager
- Be informed of the sales team members working on a daily basis
- Welcome visitors in a warm and friendly manner, and answer any questions customers may have
- Keep detailed and accurate records of visitor requests and calls received
- Maintain the general office filing system
- Maintain inventory on all incoming vehicles through Tekion
- Ensure each vehicle has the proper window sticker and/or buyer guide
- Receive deliveries, sort, and distribute incoming mail
- Follows procedure for time clocks and properly clocking in and out of work daily
- Maintains professional appearance and neat work area
- Create files for used car inventory as requested by Manager
- Take inventory of office supplies and refreshments, restock as needed
- Handle retail apparel sales
- Perform other job-related duties as assigned by management

**EPMPLOYEE BENEFITS**
- Health, Dental, Vision coverage for employee
- 401K Plan
- Paid training, growth opportunities
- Employee vehicle purchase plans
- Discounts on products and services
- Long term job security

**COMPENSATION: $20-25/hr. depending on experience**

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.