Operations Manager

2 weeks ago

Bridgeview, United States AEC Parcel Service Full time

**About us**

Job Title: Operations & Growth Manager

Company: AEC Parcel Service
Location: Bridgeview, IL

About Us:
AEC Parcel Service is growing package shipping company with 20 years of excellence in parcel shipping solutions between North America, Europe, and former CIS countries. We pride ourselves on providing exceptional customer care from the first contact to the moment parcels reach their destination. Our commitment to continuous innovation and client satisfaction has been the driving force behind our year-over-year growth in this niche and competitive industry.

Job Overview:
As a Operations and Growth Manager, you will play a crucial role in overseeing and managing our logistics processes, fostering seamless communication across various departments, and driving the implementation of innovative ideas. Your responsibilities will also include serving as a liaison to our agents and vendors, managing aspects of our North American operations, and collaborating with our European team located in Poland, Lithuania, and Romania. This position offers an excellent opportunity for growth into higher management, starting with hands-on experience in our logistics processes and strong team collaboration and you will be working directly with one of the owners of the company.

Key Responsibilities:

- Manage and optimize logistics processes to ensure efficient and cost-effective operations
- Serve as a liaison to our agents and vendors, fostering strong relationships and facilitating effective communication
- Collaborate with our North American and European teams to streamline operations and drive business growth
- Identify and implement process improvements to enhance efficiency and customer satisfaction
- Develop and maintain relationships with our growing package drop-off agent network
- Provide support and guidance to our current agents to ensure optimal performance and service quality

**Requirements**:

- **Fluency in both written and spoken English and Polish (Ukrainian fluency is a plus)**:

- Minimum of 1 year of proven experience in the logistics field (small parcel logistics experience preferred but not required)
- Strong result orientation, organizational skills, and a commitment to intensive work and professional development
- Excellent problem-solving and analytical skills
- Proactive and self-motivated, with the ability to work independently and see tasks through to completion
- Exceptional interpersonal and communication skills, with the ability to work effectively with people at all levels

Preferred Qualifications:

- Supervisory or managerial experience
- Higher degree is a plus

Why Join Us:
At AEC Parcel Service, we offer a dynamic and fast-paced work environment where your contributions will have a direct impact on our success. We are a very multi-cultural team comprised of Lithuanians, Ukrainians, Polish, Romanians, and Russians. We value professional development and provide opportunities for growth within our organization. As a member of our team, you will benefit from competitive compensation, and the chance to work with a diverse group of professionals who are passionate about delivering exceptional service to our clients.

Pay: $20.00 - $30.00 per hour

Expected hours: 40 - 50 per week

**Benefits**:

- Paid time off

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

**Language**:

- Polish (required)
- Ukrainian (preferred)

Ability to Commute:

- Bridgeview, IL 60455 (required)

Ability to Relocate:

- Bridgeview, IL 60455: Relocate before starting work (required)

Work Location: In person

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