Part-time Universal Banker

2 weeks ago

Downers Grove, United States Citi Full time

The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships..

**Responsibilities**:

- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
- Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
- Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
- Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
- Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
- Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
- Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
- Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
- Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
- Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
- Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
- Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
- Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
- Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
- Listens carefully to the client and willingly assists with any questions or problems the client has
- Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
- Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
- Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
- Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
- Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

**Qualifications**:

- 1-3 years relevant experience**Required Skills**:

- Experience with face-to-face customer service, digital engagement and basic sales/referrals
- Open, client service orientation and desire to help customers is required
- Sales experience desired
- Excellent verbal and written communication skills
- Analytical and problem solving skills
- Basic computer and digital tools skills
- Preferred Skills: Retail experience

**Education**:

- High School diploma or equivalent

The salary range provided in this posting is based on a 40 hour work week.
- **Job Family Group**:
Customer Service
- **Job Family**:
Branch Service
- **Time Type**:
Part time
- **Primary Location**:
Downers Grove Illinois United States
- **Primary Location Full Time Salary Range**:
$44,170.00 - $57,630.00

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

**The hourly rate corresponding to the annual range is**:
$21.23 - $27.70
- **Anticipated Posting Close Date**:
Apr 24, 2024
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, rel

  • Floating Universal Teller/Banker I | Downers Grove

    1 week ago

    Downers Grove, United States BankFinancial Full time

    Job DescriptionJob DescriptionDual role position sharing time as both a personal banker and a teller. Possesses exceptional customer service skills and sales skills. Conducts various account transactions including opening new accounts and performing account maintenance. Accurately balances daily cash drawer and transitions clients into sales and...

  • Floating Universal Teller/Banker I | Downers Grove

    2 days ago

    Downers Grove, United States BankFinancial Full time

    Job DescriptionJob DescriptionDual role position sharing time as both a personal banker and a teller. Possesses exceptional customer service skills and sales skills. Conducts various account transactions including opening new accounts and performing account maintenance. Accurately balances daily cash drawer and transitions clients into sales and...

  • Senior Banker in Cottage Grove

    1 week ago

    Cottage Grove, United States Oregon Community Credit Union Full time

    Starting pay range: $23.37 - $26.20, plus incentives. Location: Cottage Grove, OR - On-site Work Environment OCCU offers additional compensation for bilingual Spanish-speaking employees who pass a standardized language test. Those who meet the criteria receive $2.00 per hour. OCCU is here to enrich lives. We do this by hiring tenacious, humble, and...

  • Financial Services Officer

    1 week ago

    Elk Grove, United States Sacramento Credit Union Full time

    Job DescriptionJob DescriptionTITLE: FINANCIAL SERVICES OFFICER (BANKER)STATUS: NON-EXEMPTDEPARTMENT:  ELK GROVE BRANCHREPORTS TO: BRANCH MANAGERPAY SCALE: $22.00 - $31.37 PER HOURWe are seeking a candidate who enjoys being of service to customers and possesses excellent communication skills for our Financial Services Officer (Banker) position at our...

  • Financial Services Officer

    2 days ago

    Elk Grove, United States Sacramento Credit Union Full time

    Job DescriptionJob DescriptionTITLE: FINANCIAL SERVICES OFFICER (BANKER)STATUS: NON-EXEMPTDEPARTMENT:  ELK GROVE BRANCHREPORTS TO: BRANCH MANAGERPAY SCALE: $22.00 - $31.37 PER HOURWe are seeking a candidate who enjoys being of service to customers and possesses excellent communication skills for our Financial Services Officer (Banker) position at our...

  • Personal Banker

    2 weeks ago

    Blooming Grove, United States PROSPERITY BANK Full time

    Job DescriptionJob DescriptionPOSITION PURPOSEResponsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and...

  • Personal Banker

    2 days ago

    Blooming Grove, United States PROSPERITY BANK Full time

    Job DescriptionJob DescriptionPOSITION PURPOSEResponsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and...

  • Security Officer

    Found in: Talent US C2 - 2 weeks ago

    Spring Grove, United States Allied Universal Full time

    Job Description No experience necessary! Apply today to join Allied Universal, the largest security company in North America! Starting Pay Rate $16.00 / Hour Join the Nation's Largest Security Company, expanding Internationally! Promote from Within Culture! Plenty of Opportunities for Career Development! Paid Orientation and On The Job...

  • Insurance Account Position

    2 weeks ago

    Downers Grove, United States Andy Herrero - State Farm Agent Full time

    Are you an enthusiastic, goal-oriented individual with a passion for sales and providing exceptional customer service? Do you want to be part of a reputable and customer-focused insurance agency? Look no further! Join the Andy Herrero State Farm Agency as a Sales Representative and make a positive impact on our customers' lives while advancing your sales...

  • Front Desk Attendant

    5 days ago

    Downers Grove, United States Health Fitness Full time

    HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of...

  • Accountant - Accounts Payable

    1 week ago

    Downers Grove, United States CareerBuilder Full time

    Job Title: Accountant Accounts Payable Reports to: Accounting Manager Location: Downers Grove, IL Classification: Salaried; Exempt Job Purpose The Accountant, Accounts Payable is an entry-level accounting position. The position provides full coverage in all aspects of the Accounts Payable function, including: invoice matching and coding; voucher entry;...

  • Robotics Software Engineering Intern

    6 days ago

    Downers Grove, United States CareerBuilder Full time

    Date: 4/15/24 Robotics Software Engineering Intern - 2024 Summer www.trossenrobotics.com Position : Robotics Software Engineer Employment Type: Full-time Internship, On-Site Location: Downers Grove, IL Pay : $25 per hour Trossen Robotics is an industry leader in the field of research and educational robotics. We specialize in the design, development, and...

  • Project Manager

    1 week ago

    Downers Grove, United States RJN Group Full time

    Interested in working for the industry leader? Interested in having a substantial stake in an employee owned firm? Looking to help your neighbors and impact your local community? RJN Group employees can answer yes to all of those and more. Currently we are seeking a seasoned Project Manager join the RJN family. Position Summary: Plan, direct, supervise and...

  • Event Staff

    1 week ago

    Pine Grove Mills, United States BEST Crowd Management Full time

    Job Title: Penn State University - Event Staff - Security Company: BEST Crowd Management Location: Penn State University Pay: $14.50/ hr Job Type: Part-time Summary: Join the dynamic team at BEST Crowd Management as an Event Staff / Security professional. In this role, you will have a diverse range of responsibilities, combining event staff duties with...

  • Robotics Software Engineering Intern

    6 days ago

    Downers Grove, United States Trossen Robotics Full time

    Date: 4/15/24 Robotics Software Engineering Intern - 2024 Summer Ready to make your application Please do read through the description at least once before clicking on Apply. www.trossenrobotics.com Position: Robotics Software Engineer  Employment Type: Full-time Internship, On-Site Location: Downers Grove, IL Pay: $25 per hour Trossen Robotics is an...

  • Group Home Therapist

    1 week ago

    Downers Grove, United States Kids Above All Full time

    Job DescriptionJob DescriptionKids Above All is seeking a full-time Therapist at our Downers Grove, IL Group Home location.Job Summary: This position will provide direct service diagnosis, treatment planning and therapy to assigned clients. This position will also provide clinical consultation to other program staff as needed.Essential Functions:Provide...

  • Robotics Software Engineering Intern

    Found in: Appcast US C2 - 2 weeks ago

    Downers Grove, United States Trossen Robotics Full time

    Date: 4/15/24Robotics Software Engineering Intern - 2024 Summerwww.trossenrobotics.comPosition: Robotics Software Engineer Employment Type: Full-time Internship, On-SiteLocation: Downers Grove, ILPay: $25 per hourTrossen Robotics is an industry leader in the field of research and educational robotics. We specialize in the design, development, and...

  • Robotics Software Engineering Intern

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Downers Grove, United States Trossen Robotics Full time

    Date: 4/15/24Robotics Software Engineering Intern - 2024 Summerwww.trossenrobotics.comPosition: Robotics Software Engineer Employment Type: Full-time Internship, On-SiteLocation: Downers Grove, ILPay: $25 per hourTrossen Robotics is an industry leader in the field of research and educational robotics. We specialize in the design, development, and...

  • Controller

    Found in: beBee jobs US - 1 week ago

    Downers Grove, Illinois, United States EMCOR Group, Inc. Full time

    Job Title: Controller - Gibson Electric Corp.Reports to: CFOLocation: Downers Grove, IllinoisFLSA Status: Salaried, ExemptDate: October 22, 2021 COMPANY OVERVIEWGibson Electric provides a wide range of commercial electrical construction, maintenance, repair and retrofit, voice/data, and network and structured cabling service within the Chicago metropolitan...

  • Mechanical Design Engineer

    Found in: Appcast US C2 - 2 weeks ago

    Downers Grove, United States Trossen Robotics Full time

    Date: 2/27/24Robotics Mechanical Engineer - Product Design, Development, & Productionwww.trossenrobotics.comPosition: Mechanical Engineer - Product DesignEmployment Type: Full-time, On-SiteLocation: Downers Grove, ILPay: Salary TBD - Commensurate with experienceTHIS IS A SENIOR LEVEL POSITION. APPLICANTS MUST HAVE 5+ YEARS IN THE INDUSTRY.General...