Program Coordinator Ii

2 weeks ago

College Station, United States Texas A&M University Full time

**Job Title**

Program Coordinator II

**Agency**

Texas A&M University

**Department**

International Student and Scholar Services

**Proposed Minimum Salary**

Commensurate

**Job Location**

College Station, Texas

**Job Type**

Staff

**Our Commitment**

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

**Who we are**

Int er na t ion a l S t u d e nt & Scholar Services (ISSS) supports int er na t ion a l s t u d e nt s, scholars, and their families as they navigate the U.S. immigration system and life in the U.S. We educate on policies and regulations and provide programs to enhance the Texas A&M int er na t ion a l community experience. We welcome our int er na t ion a l s t u d e nt s, scholars, and their dependents to the Aggie community. We strive to build and nurture a culture where we choose to embrace, encourage, and celebrate different viewpo int s, perspectives, cultures, and backgrounds. We are proud of our Int er na t ion a l Aggies who are changing the world

**What we want**

**What you need to know**

**_Cover Letter & Resume: _**A cover letter and resume are strongly recommended.

**_Other Requirements and Factors: _**Must be willing to work some evenings, weekends, and holidays. Must be willing to work on
- and off-campus. Required to handle protected health information (PHI) as defined by HIPAA regulations in accordance with Texas A&M System policy. Required to complete HIPAA training as a condition of employment, within a reasonable timeframe after the individual’s hire date, and on an as-needed basis thereafter. Travel may be required. Remote work may be required.

**Qualifications**

**Required Education and Experience**:

- Bachelor’s degree or equivalent combination of education and experience.
- Four years of related experience in program coordination and outreach.

**Required Knowledge, Skills, and Abilities**:

- Strong ability to multi-task and work cooperatively with others.
- Strong ability to also work independently.
- Excellent and effective verbal and written communication skills.
- Consistently effective organizational, interpersonal, and problem-solving skills.
- Consistent attention to detail and sound judgment.
- Experienced with comprehending and communicating technical information effectively and diplomatically as well as critical thinking.
- Skilled at relating well with a student population.
- Ability to provide exceptional customer service to many customers at the same time.
- Ability to multi-task and work cooperatively with others.

**Preferred Qualifications**:

- Bachelor’s degree or higher.
- Advanced experience with program coordination, event planning, and/or external communication for various audiences, especially international students, scholars, and/or their dependents.
- Experience working at an institution of higher education.
- Experience working with people of different backgrounds.
- Experience working for an organization that processes high-volume records, requests, and tasks.
- Experience using computer software programs, such as SEVIS, Banner, PeopleSoft, ISSM, Terra Dotta, Sunapsis, and/or other immigration, student information, or customer relationship management systems.
- Active member of NAFSA: Association of International Educators and/or other international or academic organizations.
- Principal Designated School Official (PDSO), Designated School Official (DSO), Responsible Officer (RO), and/or Alternate Responsible Officer (ARO). Knowledge of TAMU policies and procedures. Familiarity with U.S. immigration policies and procedures.
- Knowledge of Compass (BANNER).
- Knowledge of Microsoft Office 365, especially Word, Excel, Outlook, and Access.

**Essential Duties/Tasks**

**Customer Service & Communication**

**Policies & Procedures**

Assists with the review, revision, and interpretation of rules, regulations, procedures, and policies relating to program coordination at Texas A&M and for international students and scholars within ISSS. Regularly researches and references internal and external policies and procedures when planning and implementing programs, completing reporting responsibilities, and advising clientele. Collaborates with office leadership to create, maintain, communicate changes, and provide training on internal office policies and procedures, particularly with respect to office programs.

**Data Management & Reporting**

Navigates complex and intricate office program coordination, health and safety, and risk compliance matters with multiple deadlines involved. Performs data collection, compilation, and statistical review for office programs. Assists in establishing short
- and long-term goals and strategic planning for ISSS for office events,

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