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Customer Service Representative

3 months ago

Zeeland, United States Merchant Automotive Full time

**JOB DESCRIPTION**:
Customer Service Representative

**JOB OVERVIEW**:
**RESPONSIBILITIES**:

- **Customer Interaction**:

- Handle incoming calls by responding to customer inquiries with professionalism and courtesy.
- Initiate outbound calls to follow up on orders, collect feedback, and ensure customer satisfaction.
- Cultivate a positive and helpful demeanor to foster a welcoming customer experience.
- **Order Management**:

- Accurately and efficiently input and oversee sales orders.
- Offer assistance in tracking order status, providing shipment information, and managing delivery schedules.
- Support customers in processing returns and exchanges, ensuring a smooth and hassle-free experience.
- **Customer Relationship Management**:

- Establish and nurture robust customer relationships through effective communication and problem-solving.
- Proactively attend to customer concerns and inquiries to elevate overall satisfaction.
- Collaborate with other departments to promptly address and resolve customer issues.
- **Retention Strategies**:

- Execute plans to retain and expand customer accounts.
- Recognize opportunities for upselling or cross-selling products and services to increase customer value.
- **Data Management**:

- Precisely record and maintain customer information in the database.
- Employ CRM tools to monitor customer interactions, track trends, and pinpoint areas for improvement.

**Qualifications**:

- Demonstrated expertise in a customer service position, ideally within a dynamic setting.
- Data entry.
- Outstanding verbal and written communication skills.
- Robust problem-solving capabilities and meticulous attention to detail.
- Familiarity with order processing systems and proficiency in CRM software.
- Capability to collaborate effectively in a team-oriented setting.
- Positive demeanor and a dedicated commitment to providing exceptional customer service.

**Education & Experience**:

- Completion of high school diploma or equivalent; a college degree is advantageous.
- Previous experience in customer service, sales support, or related fields is a valuable asset.

**Working Conditions**:

- The primary work hours for this position are 8 am to 5 pm, Monday to Friday, at our Zeeland location. Regular office hours are a fundamental aspect of the role, with occasional flexibility based on business needs.
- Occasional overtime may be necessary during peak seasons for this role.

**Benefits**:

- Compensation:

- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Professional Development:

- Compensated continuing education opportunities to support professional development and career growth.
- Work Environment:

- Dynamic and collaborative work environment with a focus on innovation and excellence.

**Work Schedule**_:_
- Monday to Friday, 8:00am to 5:00pm.

**Location**:

- Zeeland, MI

Pay: $19.43 - $23.40 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Zeeland, MI 49464 (required)

Ability to Relocate:

- Zeeland, MI 49464: Relocate before starting work (required)

Work Location: In person