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Technical Support Representative

4 months ago

Smithfield, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

**Work from home option is available. **You must have a quiet, private work area with a closed door. Dependent and child-care arrangements must be made as if you were onsite. You must have a secure internet connection with a speed of 150 mbps in order to work from home. If your internet or power **gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you will be expected to arrive no longer than an hour after your connection is interrupted. You may also come into the call center to work if you prefer to work onsite.**

**Key Responsibilities**:

- ** Document problems, complete problem tickets, and request information in the support tools**:

- ** Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques**:

- ** Effectively handle call workload**:

- ** Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements**:

- ** Collaborate well in a team environment**:

- ** The full-time employee will work 5 days a week, and must be able to work one weekend shift a week**

**Required Qualifications**

6 months+ of technical and/or call center experience

**Preferred Qualifications**
- Experience in a help desk/call center environment providing technical support in a retail environment

**Education**
High school diploma or GED required.

**Pay Range**

The typical pay range for this role is:
$17.00 - $29.88

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.