Mobile Device Unit Supervisor

2 weeks ago

Phoenix, United States State of Arizona Full time

DEPARTMENT OF ECONOMIC SECURITY
- Your Partner For A Stronger Arizona. _
- DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._
- DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

**MOBILE DEVICE UNIT SUPERVISOR**

Job Location:
Division of Technology Services
1789 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:
**Salary**: $67,000 to $72,001

Grade: 24

Closing Date: May 27, 2024

Job Summary:
DES is seeking an experienced and highly motivated individual to join our team as a Mobile Device Unit Supervisor.

This position leads a dynamic team of Mobile Device Coordinators, ensuring smooth day-to-day operations of the office while ensuring strict adherence to mobile device policies. This position participates in the administration and optimization of the enterprise mobile device management solution, collaborates closely with divisional technical teams, and lends expertise to configure hardware and software for seamless integration.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:
Essential Duties and Responsibilities include but are not limited to:

- Supervise the daily office functions, including task assignment to staff and monitoring progress to ensure efficiency and effectiveness in ticket handling.
- Actively engage in ticket resolution to deploy devices and provide customer support as necessary to manage workload effectively.
- Facilitate regular one-on-one meetings with team members to deliver constructive feedback, establish clear objectives, and explore professional growth prospects.
- Collaborate closely with staff to cultivate their competencies and talents, offering personalized coaching and guidance whenever necessary.
- Utilize ongoing performance metric assessment to discern trends and pinpoint areas for enhancement.
- Furnish routine reports to the program manager, detailing both team and office performance metrics for strategic insights and informed decision-making.
- Participate in business development initiatives, encompassing the identification of emerging opportunities and the crafting of compelling proposals and presentations.
- Drive process optimization efforts by pinpointing areas for improvement and executing strategic changes to elevate productivity and efficiency.
- Collaborate closely with end-users to gather comprehensive business requirements.
- Ensure thorough documentation, regular updating, and effective communication of internal processes as needed to foster organizational transparency and alignment enhancement.
- Collaborate closely with vendors to ensure the Department of Employment Services secures top-quality wireless services at the best possible price point.
- Assist in evaluating vendor proposals and negotiating contracts to optimize the value and quality of wireless services for DES operations.
- Collaborate in the assessment and suggestion of mobile device products and services, aiding in the evaluation process.

Knowledge, Skills & Abilities (KSAs):
Knowledge of:

- Mobile devices, their operating systems, and related technologies.
- Customer service principles and practices, including how to identify and address customer needs and concerns.
- Project management methodologies and tools, with experience managing business development projects.
- Business metrics and financial statements.
- Analytical and problem-solving skills.
- Prioritizing and planning work activities; sets goals and objectives and planning the work of others to sustain agency objectives.

Skills In:

- Leadership, with the ability to inspire and motivate a team.
- Providing excellent communication, both verbal and written, with the ability to communicate effectively with staff, customers, and senior management.
- Customer service, with the ability to identify and address customer needs and concerns in a timely and professional manner.
- Project management skills, with experience managing business development projects.
- Analytical and problem-solving, identifying issues and develop effective solutions.
- People management, conducting 1:1 meetings, provide coaching and guidance, and developing staff.

Ability to:

- Lead and manage a team effectively, with a focus on setting goals, providing feedback, and fostering a positive work environment.
- Prioritize tas

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