Desktop Field Support Technician

1 month ago

Phoenix, United States Acro Service Corporation Full time
Job DescriptionJob Description

This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday with shifts assigned between 6 am-5 pm. Alternate work schedules may be acceptable but not guaranteed. Responsibilities will include but not limited to:

 

•Responding to help-desk tickets in a large enterprise environment

•Will procure and issue mobile phones to employees.

•Supporting and troubleshooting cellular devices, tablets, and laptops

Enroll mobile devices into an MDM solution.

•Support large conference room Audio/Visual equipment.

•Mobile device support including working understanding of mobile device management tools.

•Perform audits related to mobile devices such as no usage, hardware inventory, etc.

•Participate in after-hours/weekends on call rotation

•Installing and maintaining desktop computer and server hardware and software.

•Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.

• Performing installation and patching of Windows operating systems.

Submitting weekly status reports to supervisor.

•Support large conference room Audio/Visual equipment.

•Preparing workstation and laptop images and deployment of devices.

 

JOB REQUIREMENTS

• Experience providing technical support to end users in a fast-paced environment.

• One year of Active Directory experience.

• Mobile device support knowledge.

• Experience with Remedy helpdesk software.

• Experience with Microsoft Intune

• Experience providing technical support for mobile applications in a network

environment.

• Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.

• Solid troubleshooting skills in desktop computer hardware and software.

• Experience creating and improving technical documentation; documenting the system

specifications and design.

• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is

required to support 24x7 operations.

• Only the highest qualified will candidates will be considered.

• Candidate must have excellent communication skills, as they will be providing first and

second level support to internal and external personnel.

• Candidate should be able to safely lift 50 pounds.

• Must possess and maintain a valid Arizona driver’s license with a clean record.

Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.

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