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Employee Relations Case Manager

2 months ago

Hartford, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

**The role provides proactive support and intervention to promote a positive employee relations culture, while partnering collaboratively with various cross-functional stakeholders (e.g., HR Business Partners, Compliance, Legal, etc.). The Employee Relations Advisor will effectively manage a caseload of workplace inquiries and concerns and be responsible for assisting leaders with coaching, corrective actions and terminations. This role requires meeting case management metrics, such as closing cases within a certain time frame and following established case management processes.**:

- ** This position requires 3 days per week onsite.**:

- ** 5+ years of employee relations experience including, but not limited to the following**:

- ** Direct experience managing, advising, and resolving, employee relations cases (e.g., performance management, attendance, employee misconduct, employee complaints, discipline and termination).**:

- ** Experience conducting workplace investigations and utilizing employee relations case management systems (i.e., Salesforce)**:

- ** Knowledge of current state and federal employment/labor laws and regulations.**:

- ** Proven analytical skills, critical thinking, decision-making and problem-solving capabilities**:

- ** Excellent oral and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing.**:

- ** Ability to travel as needed.**:
**Preferred Qualifications**
- ** Direct experience interacting with labor unions and advising on labor relations matters (i.e., management and disposition of grievances, participation in labor arbitrations and collective bargaining).**:

- ** Ability to assist and advise on the development of employee/labor relations trends and insights reporting.**:

- ** Preferred Certifications or Licenses**: Dispute Resolution, Mediation, EEO Investigator, PHR/SPHR**, **CP/SCP (SHRM)**:
***Education**:
**Bachelor’s degree or equivalent amount of experience and education**:
**Pay Range**

The typical pay range for this role is:
$63,300.00 - $139,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

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