Printing Customer Success Manager

3 weeks ago

Addison, United States HirexHire Full time

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Addison, IL (onsite or remote)

Industry: B2B SaaS / Software

Company Size: 50+

What They Do: Our client is an Event Technology company who works with large and small corporate brands ensuring their virtual and on-site events run smoothly using their cutting-edge technology. Features include Event Registration, Check-in, Attendance Tracking, Lead Retrieval, and more

THE ROLE

As a Printing Customer Support Specialist, you will be responsible for managing a combination of pre-press activities and customer support tasks. You will handle customer inquiries, ensuring their artwork is ready for printing and solving problems using software tools like Illustrator and Mail Merge.

**Key Responsibilities**:

- Assist customers via the website, ensuring quick and accurate responses to queries about artwork readiness and shipping timelines.
- Use Adobe products for problem-solving and executing tasks such as Mail Merge.
- Manage high volumes of badge designs (e.g., 215 badges per design, 12 types of badges).
- Perform tasks efficiently within a 3-hour timeframe, ensuring accuracy in Mail Merge operations.
- Act as an account manager, focusing on customer success without frequent follow-ups post-project completion.
- Handle printing tasks and manage 5-10 sets of badges monthly.
- Coordinate with external vendors for badge printing and outsourcing.
- Maintain efficient communication with customers, ensuring smooth order processing and shipping via platforms like Shopify.

**Qualifications**:

- Familiarity with Adobe products (training provided; no need for high-level creativity).
- Experience with Salesforce and Intercom.
- Basic knowledge of printing processes is a bonus.
- Ability to manage multiple customer requests and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.

WHAT OUR CLIENT OFFERS
- Competitive Salary
- Flexible, Unlimited PTO
- Health, Dental, and Vision Insurance
- Performance Bonuses
- Company 401K
- Equity
- The opportunity to make a difference
- Non-corporate, friendly environment
- Growth opportunities

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