Front Desk Coordinator

4 weeks ago


New York, United States The Bowery Mission Full time

**Summary**:
The **_Bowery Mission (TBM_**) exists to promote the flourishing of New Yorkers who are overcoming homelessness and marginalization by providing compassionate services and transformative community. **_Choose Help (CH) Programs_**_ _are positioned as a first point of contact for all entering TBM Tribeca and Bowery Campuses to experience the transformational love of Jesus Christ as demonstrated in practical actions.
The FDC will receive and coordinate distribution of deliveries, including incoming/outgoing mail to ensure all packages and correspondence is distributed to appropriate campus departments/staff. The FDC will receive incoming donations/in-kind gifts, provide donors with a correct receipt, and ensure all contributions are properly distributed to campus departments/staff.
The FDC will organize, maintain, and properly distribute administrative documentation pertaining to community resources and interdisciplinary campus operations as appropriate. The FDC will properly organize and maintain files pertaining to TBM health and safety protocols, fire safety regulations, interdisciplinary program operations, and complete program reports as necessary. The FDC will attend training as necessary to maintain required certifications, improve job performance, and to obtain desired professional development.

**Work Schedule**:
**_Shift: _**Monday - Friday 8 AM - 4:30 PM** **(Saturday/Sunday Off)**

**Reports to**: _Manager, Clinical Services_

**Duties & Responsibilities**:

- Training: Participate in TBM training such as Customer Service, Incident Report Writing, Naloxone, NCI, Trauma-Informed Care, First Aid/CPR, and Fire Safety Certification
- Incident Reports: Properly complete and submit incident reports as needed, aligned with program performance goals

**Requirements**:

- Embraces the organization's Statement of Faith
- 2 years customer service, administrative assistant, or reception; will consider training or internship of TBM alumni.
- Previous experience working with individuals challenged by homelessness, mental health issues, or substance abuse
- Flexible, motivated team player
- Excellent verbal and written communication skills
- Able to maintain good boundaries and de-escalate conflict
- High School Diploma plus relevant employment experience with focus on administrative tasks
- Proficient computer skills in Microsoft Office: Word, Excel, Outlook

**Preferred**:

- 3+ years of relevant experience
- Bachelor’s degree
- Bilingual: Spanish, Cantonese, or Mandarin
- Salary:_
- Salary commensurate with relevant education & experience_: _$_43,000 to $48,000_ _per year_
- The Bowery Mission takes the health & safety of our staff, guests, clients, and volunteers very seriously, and especially as it relates to the current Covid-19 pandemic._



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