Patient Coordinator
2 weeks ago
We are seeking patient focused, self-motivated, reliable and independent staff members to join our team. This position is responsible for ensuring our patients have and maintain active insurance coverage for dialysis treatments by coordinating their financial, insurance and healthcare benefit services. We require someone who is detail oriented, flexible, adjusts easily to a changing work environment and can work independently.
**Duties**:
- **Insurance Verification and Authorizations** - Monitors, obtains, and renews insurance authorizations on admission and as needed for all active patients. Acts as liason between patients, social workers, and billing office to resolve patient insurance issues or concerns. Works with accounts receivable team to address any patient insurance issues they identify and communicate outcome effectively.
- **Patient Balances - **Works with patients to establish payment plans as needed for patient balances. Processes patient credit card payments either in person or by phone.
- **Insurance Billing** - Works with insurance biller to provide information needed for claims if not available electronically. Cross training with insurance billing may also be required.
- **Professionalism** - Accountable for outstanding customer service to all internal and external customers. Develops and maintains effective relationships through effective and timely communication.
- **Team environment** - Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
**Requirements**:
- High School Diploma or GED
- Bachelor’s Degree in healthcare administration or business administration is preferred
- Basic computer skills and proficiency in Microsoft Word, Excel and Outlook
- Prefer minimum of 2 (two) years work experience in the healthcare field with knowledge of the insurance verification and insurance authorization process
- Experience with commercial insurance, IPA systems, Medicare, Medi-Cal and Social Security systems is a plus.
- Travel between our 3 facilities will be required so applicant must have a valid driver’s license with state mandated insurance coverage
- Must have the ability to read, write, speak, understand, and satisfactorily communicate in the English language
Pay: $25.00 - $35.00 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee assistance program
- Flexible spending account
- Free flu shots
- Health insurance
- Life insurance
- Paid jury duty
- Paid sick time
- Paid time off
- Uniform allowance
- Vision insurance
Healthcare setting:
- Clinic
Medical specialties:
- Dialysis
Schedule:
- Holidays
- Monday to Friday
- No weekends
Ability to Relocate:
- San Diego, CA 92131: Relocate before starting work (required)
Work Location: In person
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