Account Manager

2 weeks ago


Manchester, United States HRC Total Solutions, LLC Full time

HRC Total Solutions, LLC is a third-party administrator of pre-tax benefit accounts and COBRA. As a recognized leader in our services, we continue to build and expand our talented team of professionals, and we are seeking a skilled Account Manager to foster positive relationships with our clients and ensure their satisfaction As an Account Manager, you will be responsible for managing a book of client accounts, understanding their needs, and offering solutions to drive business growth.

This position has the following schedule: Monday through Friday 8:00 am-5:00 pm.
- It is a hybrid position, but requires some travel in New England area, no overnights.

The rate of pay for this position is $19.00-$20.00/hour

**Responsibilities**:

- Serves as the main point of contact for client inquiries, requests and issues
- Collaborates with Account Administrator to process Client service agreements and renewal documents
- Processes and researches cases and inquiries in Client Relations Queue
- Assists with overflow of Customer Service call queue
- Stays updated on plans and services
- Educates the Client's employees about plan options via verbal and/or multi-media presentations
- Travels to and conducts employee education meetings at client sites (Virtual webinars are requested more often, instead of the in person presentations, but there is still the option for in-person presentations)
- Travel required if requested (reliable transportation required)
- Travel occurs 0-50% during months of November-January, all other months 0-10% (Virtual webinars are requested more often, instead of the in person presentations, but there is still the option for in-person presentations)
- Travel occurs in the New England area, no overnight travel

**Experience/Skills**:

- Proven experience as an Account Manager or in a similar client-facing role
- Ability to speak confidently and professionally in front of a large audience
- Ability to travel within the New England area (No over night travel)
- Ability to build and maintain long-term relationships with clients
- Service-oriented and able to resolve customer grievances
- Strong verbal and written communication skills
- Strong initiative and resourcefulness
- Highly organized with the ability to manage multiple client accounts simultaneously
- Ability to learn the plans and IRS regulations
- Proficient computer skills with ability to learn new software; Knowledge of CRM software a plus

**Benefits**:

- Medical
- Dental
- Vision
- Company paid life and disability
- Vacation time
- Paid Holidays with additional random days off throughout the year
- Retirement Plan with employer match
- Company events
- So much more


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