Manager, Customer Service

3 weeks ago


Pinellas Park, United States Lincare Pharmacy Services Inc. Full time

This employee is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions. This employee monitors performance and productivity metrics for the Centralized Patient Service Staff which oversees specific department payor or product order processing, and inbound phones.
- Ensures that payer contractual requirements are met, sales efforts are supported through exceptional customer service, and revenue is payable
- Direct, evaluate, and monitor the center implementation of operational standards, resulting in effective customer services and coordination of care, including Admission Guidelines, Special Payer Guidelines, and Clinical/Product requests
- Effectively guides, directs, mentors, and counsels staff as appropriate to facilitate their professional development
- Serve as educator and mentor to company and Patient Service staff on reimbursement policies and procedures
- Provide and/or participate with the provision of consultation and in servicing to potential or existing referral sources, contract agencies, and other health care organizations as required
- Accountable for center compliance with professional, regulatory, and governmental standards of care
- Supervisory Responsibilities:

- Manages team of employees
- responsible for the overall direction, coordination, and evaluation of these units
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems

**Requirements**:
Education/Experience:

- Bachelor's Degree or a minimum of 2-3 years progressive lead/supervisory experience
- Solid knowledge of and recent experience with inbound call center services, insurance guidelines, and reimbursement practices
- Home health care industry experience preferred
- Previous supervisory/management experience preferred
- should have working knowledge of MicroSoft Office, Word, Excel, and PowerPoint
- Physical Demands: The employee must occasionally lift and/or move up to 10 pounds



  • Pinellas Park, United States Gator Insurance Service Full time

    Job DescriptionJob DescriptionGator Insurance Service is searching for an experienced licensed P&C Agent with a proven track record in service and sales to join our rapidly growing, independent agency. We are experiencing a surge in growth, and we need talented individuals that are competitive and driven, motivated, responsible, coachable, and have a passion...


  • Pinellas Park, United States Gator Insurance Service Full time

    Job DescriptionJob DescriptionGator Insurance Service is searching for an experienced licensed P&C Agent with a proven track record in service and sales to join our rapidly growing, independent agency. We are experiencing a surge in growth, and we need talented individuals that are competitive and driven, motivated, responsible, coachable, and have a passion...


  • Pinellas Park, United States Lincare Pharmacy Services Inc. Full time

    This employee is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions. This employee monitors performance and productivity metrics for the Centralized Patient Service Staff which oversees specific department payor or product order processing, and inbound phones. - Ensures that...

  • Customer Service Mgr

    1 month ago


    Pinellas Park, United States Winn-Dixie Retail Stores Full time

    Overview: - Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a_ _great place to work_, we empower everyone to be their full, authentic selves. Read our_ _Belonging, Inclusion and Diversity Statement here_._ **Customer Service Manager** **Job Purpose** **Job...

  • Customer Service Mgr

    2 weeks ago


    Pinellas Park, United States Winn-Dixie Retail Stores Full time

    Overview: - Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a_ _great place to work_, we empower everyone to be their full, authentic selves. Read our_ _Belonging, Inclusion and Diversity Statement here_._ **Customer Service Manager** **Job Purpose** **Job...


  • Pinellas Park, United States Crusin Cart Repair Llc Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: 6650 Treeland Avenue, Largo FL 33773Company: Crusin CartsPosition Overview:Crusin Carts is looking for a friendly and enthusiastic Customer Service Representative to join our team. This full-time role requires excellent communication skills, the ability to handle a large call...


  • Pinellas Park, United States JOANNE DAUPHIN - State Farm Agent Full time

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities** - Establish customer relationships and follow up with...


  • Pinellas Park, United States JOANNE DAUPHIN - State Farm Agent Full time

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities** - Establish customer relationships and follow up with...


  • Pinellas Park, Florida, United States Big Dan's Car Wash, LLC Full time

    Job DescriptionJob DescriptionWe are the fastest-growing fully automated express car wash business in Alabama, Georgia, Florida, and the Carolinas. We are looking for a few key people to add to our team.We offer you:Fast-paced, high-volume environment (You won't be bored.)Active work outside (Don't like being inside? You'll love our work.)Growth opportunity...


  • Pinellas Park, United States Big Dan's Car Wash, LLC Full time

    Job DescriptionJob DescriptionWe are the fastest-growing fully automated express car wash business in Alabama, Georgia, Florida, and the Carolinas. We are looking for a few key people to add to our team.We offer you:Fast-paced, high-volume environment (You won’t be bored.)Active work outside (Don’t like being inside? You’ll love our work.)Growth...


  • Pinellas Park, United States Big Dan's Car Wash, LLC Full time

    Job DescriptionJob DescriptionWe are the fastest-growing fully automated express car wash business in Alabama, Georgia, Florida, and the Carolinas. We are looking for a few key people to add to our team.We offer you:Fast-paced, high-volume environment (You won’t be bored.)Active work outside (Don’t like being inside? You’ll love our work.)Growth...


  • Pinellas Park, United States Big Dan's Car Wash, LLC Full time

    Job DescriptionJob DescriptionWe are the fastest-growing fully automated express car wash business in Alabama, Georgia, Florida, and the Carolinas. We are looking for a few key people to add to our team.We offer you:Fast-paced, high-volume environment (You won’t be bored.)Active work outside (Don’t like being inside? You’ll love our work.)Growth...


  • Pinellas Park, United States 5 Star Staffing Solutions Full time

    Job DescriptionJob DescriptionExcellent opportunity in Saint Petersburg, Apply now and be part of the next class. We are seeking Customer Service Representatives to join our team!Schedules available:8:30 am-5 pm schedule11:30 am-8 pm scheduleBi-lingual and Sales experience are a plus but not mandatoryResponsibilities:Call Center Representative...


  • Pinellas Park, United States 5 Star Staffing Solutions Full time

    Job DescriptionJob DescriptionExcellent opportunity in Saint Petersburg, Apply now and be part of the next class. We are seeking Customer Service Representatives to join our team!Schedules available:8:30 am-5 pm schedule11:30 am-8 pm scheduleBi-lingual and Sales experience are a plus but not mandatoryResponsibilities:Call Center Representative...


  • Pinellas Park, Florida, United States Circle K Stores, Inc. Full time

    Store : 4900 Ulmerton Rd, Pinellas Park, Florida 33780 Availability Shift/ Days Part time Evenings Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challen Customer Service Representative, Customer Service, Representative, Retail, Service


  • Pinellas Park, United States Cold Sweat Therapy Full time

    *About Us**: Cold Sweat Therapy is a dynamic wellness center offering cold plunge, hot/steam sauna, and red light therapy services. We are committed to creating a vibrant, healthy community and providing exceptional experiences for our clients. We offer coffee and wifi to our members with no appointments necessary. **Responsibilities**: - Open the shop...


  • Pinellas Park, United States Heatwave Heating, Cooling & Plumbing Full time

    **WHY YOU SHOULD JOIN OUR TEAM** **ABOUT HEATWAVE HEATING, COOLING, AND PLUMBING** Heatwave Heating, Cooling, and Plumbing has been serving our local community with exceptional HVAC services since 2009. Together, we have nearly 20 years of experience in the industry, giving us the necessary skills to complete any job our customers may need. From...


  • Pinellas Park, United States CW Business Development Full time

    Job DescriptionJob DescriptionThe Customer Service Specialist will focus on driving best practices in the areas of customer service, support, sales, marketing, and other key team business duties. Additionally, this individual will focus on helping the organization’s development providing customer care to each customer in a personal and individualized...


  • Pinellas Park, United States NCO Ent. Full time

    Job DescriptionJob DescriptionThe Customer Service Specialist will focus on driving best practices in the areas of customer service, support, sales, marketing, and other key team business duties. Additionally, this individual will focus on helping the organization’s development providing customer care to each customer in a personal and individualized...


  • Pinellas Park, United States City of Pinellas Park Full time

    **CITY PORTAL APPLICATION REQUIRED**: **JOB DESCRIPTION**: Under close supervision, distributes, conveys and collects water, reclaimed water, sewer, and refuse bills. Processes utility service requests, and provides assistance and information to the public regarding the City's utility billing, refuse collection, recycling, and reclaimed water...