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CSR - Customer Service Representative
4 months ago
Excellent opportunity in Saint Petersburg, Apply now and be part of the next class. We are seeking Customer Service Representatives to join our team
Schedules available:
8:30 am-5 pm schedule
11:30 am-8 pm schedule
Bi-lingual and Sales experience are a plus but not mandatory
Responsibilities:
- Call Center Representative Responsibilities.
- Processing Inbound and outbound customer calls and member orders
- Liaison with the company's Delivery Care Agents, along with customers, agencies, and Case Managers
- Understanding and striving to meet or exceed outlined metrics while providing excellent customer service
- Driving customer satisfaction through voice, chat, and/or email communications
- Data Entry of customer orders into company ERP and other programs
Qualifications:
- 18+ years of age & a minimum of a high school diploma
- Must be able to pass a criminal background check and drug screening
- Basic knowledge of Microsoft Office to include Word and Excel
- Ability to organize and manage multiple priorities
- Strong customer orientation and focus
- Strong and accurate data entry
- Good verbal and written communication skills
- Ability to work in a fast-paced environment
- Attention to detail and dependability
Prior customer service or call center experience is required.
This is a great opportunity for someone who enjoys providing exceptional customer service. If you have a passion for helping others, strong communication skills, and the ability to upsell products, we would love to hear from you. Apply today to join our team as a Customer Service Associate