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Customer Service Specialist

3 months ago

Pinellas Park, United States NCO Ent. Full time
Job DescriptionJob Description

The Customer Service Specialist will focus on driving best practices in the areas of customer service, support, sales, marketing, and other key team business duties. Additionally, this individual will focus on helping the organization’s development providing customer care to each customer in a personal and individualized manner. 

This Customer Service Specialist will be trained from the entry level up to understand all aspects of our company. Our mission is to bridge the gap between the product and the consumer with our professionally trained team, and our Customer Service Specialist helps us do that seamlessly.

Perks:

  • Travel opportunities (optional)
  • Structured on-the-job training
  • Strengthen communication skills with clients and customers
  • Sharpen your business skills in all areas of sales, marketing, and client services
  • Fast-paced, fun work environment
  • Leadership development and management training
  • Opportunity to advance within the company and a no-seniority policy

Customer Service Specialist Responsibilities:

  • Responds resourcefully to customer requests and concerns
  • Processes accurate and efficient sale and return transactions
  • Understands and utilizes basic selling skills to properly engage and present solutions to our customers
  • Leverage marketing and sales tools to create a pipeline of potential customers
  • Cultivate and develop strong relationships across departments and with team members
  • Collect and organize all team manifests

Qualifications of the Customer Service Specialist Position:

  • High school diploma or GED required
  • Associate's or Bachelors degree in Business, Communications, Marketing, Economics, or a related field is encouraged
  • 1-2 years experience in a customer-facing role such as hospitality, retail, education, medical, etc. is preferred
  • Appetite for problem-solving and assisting others
  • Friendly and professional communication skills


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