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Night Auditor
4 months ago
Nationally: $13.20 - $15.10
*Rate depends upon state/market and experience*
OTO Development is pleased to announce a wonderful opportunity for a **Night Auditor.**
**What will you be doing most days?**
- Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
- Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
- Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
- Ensure collections, including credit card and direct bill, are executed in accordance with company policies
- Maintain proper control over keys, safe deposits, and all company and guest property
- Ensure rates are optimized by monitoring competitor occupancy and rates
- Ensure that all required documentation is completed in a timely manner
- Properly quote daily rates and issues credits
- Perform other duties as assigned to support guest satisfaction
**What are the requirements for this position?**
- You are proficient in administration of applicable property management systems
- You have the ability to respond quickly and appropriately to emergency situations
- You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
- You can pass certification tests required to meet brand standards
- You have experience working with a computer especially data entry
- You work well with others
- You always maintain a customer focus and put the guests needs first
- You are approachable and encourage effective communication with guests and fellow team members
**Physical Requirements for this Position**
This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
**About OTO**
OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team
OTO provides competitive pay and benefit programs, including **medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.**
Brand: AC Hotel St. Petersburg
Address: 221 1st Avenue North St. Petersburg, FL - 33701
Property Description: FL1053D AC Hotel St. Petersburg Downtown
Property Number: FL1053D
