Ad, Curriculum Design

1 week ago


East Hanover, United States Novartis Full time

**Summary**:
Novartis is a global company that combines medical science and digital technology to provide life-changing medicines to millions of people. We offer numerous opportunities for growth and devel-opment, including global and local cross-functional careers and a wide range of learning programs. Our strong pipeline of medicines ensures continued business growth and enables us to bring inno-vative treatments to patients quickly. Novartis Patient Support (NPS) plays a crucial role in helping eligible patients access and continue their prescribed medications. We work directly with patients, caregivers, and prescribing custom-ers to provide education and support on access, affordability, acquisition, and adherence pro-grams. Our team has supported millions of patients in the US, assisting over 500,000 patients an-nually. The Novartis Patient Support Center (PSC) is the central operational function within our organiza-tion. We handle all patient, caregiver, and customer transactions related to supporting patient ac-cess, including intake, case management, benefits verification, prior authorization and appeals support, specialty pharmacy triage, and adherence support. We are committed to delivering ex-ceptional customer service, which is measured through service level agreements (SLAs), key per-formance indicators (KPIs), and net promoter scores.

**About the Role**:
Location**:Hybrid Working Requirements**: Ability to work on-site (East Hanover, NJ or Tempe, AZ) 3 days per week

The Associate Director, Curriculum Design will be aligned to intake, program case management, coverage and access, and/or systems training functions, and will be responsible for creating product program training plans, developing programs and systems curricula, securing content approval, and leading/facilitating trainings for new hires and continuous learnings. This role is responsible for ensuring program and systems content is up-to-date and for maintaining proper documentation as supervisors and agents matriculate and/or advance their skillsets with continuous learnings. This role will serve as a key member of a training team committed to advancing our growth within the PSC and ensuring that the PSC delivers a best-in-industry customer experience.

**Key Responsibilities**:

- Partnering with stakeholders to understand and develop training initiatives and programs, including PSC training objectives, outlines, agendas, plans, and content. Ensuring cross-functional input is integrated and aligned with Novartis and PSC Policies and Objectives.
- Develop product programs, systems curricula, operational plans, and trainings to support learning objectives for brand transitions, new launches, updates, program sunsets, and routine system changes.
- Identifying and executing pull through opportunities and refreshers for curricula that accommodates progressive learning from “fundamentals” to “thought leadership”, including guided-practice time and nesting to allow each role to master learning objectives.
- Ongoing analysis of business outcomes to determine retraining, up skilling, and other _ad hoc_ training needs by role.
- Ensuring all trainings are up-to-date and appropriately capture the importance of compliance reporting requirements, including, but not limited to, the reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
- Ensure all approved training material is current, organized, and accessible on selected Learning Management System (LMS).
- Supports development of systems training content and implementation for new hires.
- Tracks KPIs and provide progress reports on the implementation of the Product/Clinical/Engagement training strategy and curriculum.

What you’ll bring to the role:
**Education**:Bachelor’s Degree; Education, Business, Communication or related field (advanced degree preferred)

**Essential Requirements**:

- 2+ years of people management/leadership experience
- 5+ years' experience in a healthcare or pharmaceutical training and development capacity
- Experience working with contact centers and/or central support operations, including but not limited to hub/pharma functions, case management, benefits investigation, etc.
- Highly skilled in public speaking and facilitation of training classes for in person and remote teams
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Key understanding of adult learning principles, curriculum design, instructional design, learning analytics & measurement

**Other requirements**:

- 20% travel between East Hanover, NJ, Tempe, AZ and Mexico City, MX
- Role is based in East Hanover, NJ or Tempe, AZ. Requires being in person as needed during employee training and onboarding.
- Ability to work on-site (East Hanover, NJ or Tempe, AZ) 3 days per week

**Why consider Novartis?**

**Commitment to Diversity & Inclusion**:Novartis is committed to building an outstanding, inclusive wo



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