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Incident Management
3 months ago
markets.
**Responsibilities**:
Incident Management, Problem Management & Automation
- Ensure Service Management Reporting as per Service Catalog and per stakeholder/business requirements (e.g. availability, effectiveness and efficiency of ticket handling, user satisfaction/adoption)
- Oversee all service-related data in concerned repositories/tools (e.g. HPSM, SNOW, JSM, CMDB etc.) and maintained with good data quality
- Ensure SLAs are under proper lifecycle management
- Develop Disaster Recovery Plans and manage DR Tests
- Run and oversee Incident washups
- Run weekly Release washup and CAB meetings
- Assist in building out a CMDB
- Operationalize the BCP protocol
- Create monthly Service Management Risk report
- Support optimization and harmonized implementation of Service Management framework
System and Application Management
- Secures audit readiness and find resolution. Manages external audits, e.g. Internal auditors, CFTC
- Knows ISO27001 and is able to take the organisation towards compliance
Enterprise Technology Risk Assessment (ETRA)
- Responsible for risk identification, assessment, mitigation and continuous improvement across all IT infrastructure, information system/assets of the organization
Operational Vendor Management & Reporting
- Report vendor service performance against below processes
- Establish the required improvements plan as per identified gaps and/or defined requirements
- Secure timely issuance of periodic performance report and annual service reviews
LI-Associate
LI-Hybrid
LI-CY2
**Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.**
**Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.**
**Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.**
**Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.**
**One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.**
**Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up**
**Aspire career alternatives through us - our internal mobility program offers employees a new scope.**
**Are you ready to kickstart your future with us?**
**Benefits**
**Competitive salary**
**Attractive annual leave entitlement including: birthday, work anniversary**
**Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up**
**Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.**
**Personal data provided by applicants will be used for recruitment purposes only.
