Patient Service Rep/front Desk
4 weeks ago
**Position Summary**:
- The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.
**Essential Functions**:
- Greets patient(s) and offers assistance in a friendly and professional manner
- Assists the patient as necessary and/or directs the patient to the proper authority or correct department to address the individual’s needs
- Answers incoming or transferred phone calls in a friendly and professional manner
- Responds to telephone inquiries as able and necessary, directs and announces calls to the correct department and/or takes and relays accurate, detailed messages to staff in a timely fashion
- Resolves or refers unresolved customer grievances to the appropriate designated department/person for further investigation and action plan resolution
- Schedules appointments for both new patients and for the routine, preventative care of established patients
- Efficiently operates office machines such as photocopier, fax, postage, scanner and personal computer
- Handles business transactions with accuracy and provides proper documentation for each transaction
- Records and verifies the personal/confidential information of patients
- Maintains and updates office supply logs
- Keeps work area and lobby clean and organized
- Trains new employees as requested or required
- Other duties as assigned
**Knowledge, Skills and Abilities**:
- Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding.
- Excellent customer service skills; actively seeks ways to assist individuals within the scope of assigned duties
- Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions
- Good time management skills; self-evaluates the use of time and understands how others may be affected
- Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
- Ability to work independently (self-motivating) and as part of a team
- Ability to multi-task; comfortable in a fast-paced environment
- Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors
- Problem sensitivity skills; empathetic/understanding
- Deductive Reasoning and problem-solving skills
- Organized and detail-oriented
- Bilingual (Spanish/English) language skills are preferred
**Education, Experience and Licensure**:
- High School Diploma or equivalent (GED) required
- 2 to 3 years’ experience in a professional office environment preferred
-
Patient Service Rep/Front Desk
1 month ago
Elkhart, United States Heart City Health Full timePosition Summary: The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.Essential...
-
Patient Service Rep/Front Desk
2 weeks ago
Elkhart, United States Heart City Health Full timePosition Summary: The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.Essential...
-
Front Desk Representative
1 week ago
Elkhart, United States Javier Melendez Medical Massage Full time**Front Desk Representative** Opening for a part-time front desk representative in a busy massage practice. If you are upbeat, can pleasantly greet patients and visitors as the “first face” and have excellent customer service. _We are looking for YOU!_ Monday, Wednesday and Fridays 8:30am-3:30pm. No Saturday’s **QUALIFICATIONS**: - Minimum 2...
-
Front Desk Clerk
3 weeks ago
Elkhart, United States Avid hotel Elkhart, IN Full time**Front Desk Clerk job description** We are seeking a Front Desk Clerk to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. **Responsibilities**: - Register and assign rooms to guests - Confirm phone and online reservations - Respond to guest needs, requests, and complaints - Collect...
-
Front Desk Agent
1 month ago
Elkhart, United States Hilton Home2 Suites Full timeOverview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is a great opportunity to work in the hospitality industry and contribute to creating memorable...
-
Front Desk Agent
5 days ago
Elkhart, United States Hotel Elkhart Full time**We are open 24/7, and we do need an employee that can work flexible hours and weekends.** **_Shift times are 7-3pm and 3pm-11:15pm _**: - **Must have availability for both shift times**_ We are seeking an upbeat, professional individual to serve as a guest service representative for the Hotel Elkhart! Our guest service agents are our guests’ first and...
-
Front Desk Agent
5 days ago
Elkhart Lake, United States The Osthoff Resort Full time**Job Purpose** **Duties and Responsibilities** - Will provide prompt friendly and courteous service in all aspects of the job. - Will be on stage when we are at the front desk or visible to our guest and will act accordingly.Will respond to guest’s inquiries, concerns or complaints in a courteous, timely and efficient manner. - Will remain calm and...
-
Front Desk Receptionist/office Assistant
1 month ago
Elkhart, United States American Limb & Orthopedic Company Full time**About us** American Limb & Orthopedic Company is a small business in Elkhart, IN. We are professional, agile, professional and our goal is to Provide Orthotic (orthopedic braces) and prosthetic (artificial limbs) services to the community at large. Our work environment includes: - Safe work environment - On-the-job training - Modern office setting -...
-
Aspira SPA Front Desk
2 days ago
Elkhart Lake, United States The Osthoff Resort Full time**Aspira Spa Front Desk (Full Time, Year-Round)** **Job Purpose** The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and...
-
IT Help Desk Technician
1 month ago
Elkhart, United States Church World Service Full timeOverview As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to staff using computer systems, hardware, and software. To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have...
-
IT Help Desk Technician
2 weeks ago
Elkhart, United States Church World Service Full timeOverview As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to staff using computer systems, hardware, and software. To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have...
-
IT Help Desk Technician
2 weeks ago
Elkhart, United States Church World Service Full timeOverview As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to staff using computer systems, hardware, and software. To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have...
-
Front Desk/ Part-time Night Audit
2 weeks ago
Elkhart, United States Holiday Inn Express and Suites Full time**About us** Holiday Inn Express & Suites in Elkhart North is a reputable hotel upholding the best standards through IHG's brand standards and committed to providing the best hospitality service in the area. **ESSENTIAL FUNCTIONS** 1. Check guests in and out of the hotel, make reservations and keep front office in order. 2. Treat all walk ins, phone...
-
Front Office Receptionist-Elkhart location
3 days ago
Elkhart, United States Topping Family and Cosmetic Dentistry Full timeJob DescriptionJob DescriptionTopping Dental Group is looking for a front office person to join our dynamic team at our Elkhart location. Below are the responsibilities but are not limited to:Maintain a high level of customer service at all times which includes excellent computer, phone and communication skillsFile Dental insurance claims (which may include...
-
Aspira SPA Front Desk Agent
5 days ago
Elkhart Lake, United States The Osthoff Resort Full time**Job Purpose** The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. **Duties and...
-
Receptionist / Front Office
6 days ago
Elkhart, United States Comfort Flooring Full timeJob Summary: We are seeking a reliable and organized Front Desk Receptionist to join our team. Excellent phone etiquette and interpersonal skills are a must!! Responsibilities: - Greet and welcome visitors in a professional and friendly manner - Answer incoming phone calls and direct them to the appropriate person or department - Provide general...
-
Patient Insurance Representative
3 days ago
Elkhart, United States Elkhart Clinic Full time**_SUMMARY:_** The Insurance Department Representative plays a key role in the Clinic’s revenue cycle by diligently working insurance claims, denials and submits claims for payment. **_ RESPONSIBILITIES:_** - Verify claim is on file and confirm status for outstanding claims with no response, utilizing clearinghouse or payer websites, calling payer by...
-
Patient Care Technician
2 weeks ago
Elkhart, United States WellNow Urgent Care Full timeWellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 180+ locations across New York, Illinois, Indiana, Ohio, Michigan, Pennsylvania, and...
-
Registration Specialist
1 week ago
Elkhart, United States OSMC Full timeJob DescriptionJob DescriptionOSMC is looking for an outgoing, friendly and courteous person to assist our front desk staff at our registration desk in our Elkhart Department. The staff greets patients/visitors in a prompt, courteous and helpful manner. The ideal person will answer phones, check in patients, completes necessary registration paperwork,...
-
Inside Sales Rep
3 weeks ago
Elkhart, United States United Rentals Full timeCompany Name: United RentalsDescription Great company. Great people. Great opportunities.If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As an Inside Sales Rep at United Rentals, you will serve as a key customer contact and consultant at our branch, with responsibility...