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Patient Services Coordinator
4 months ago
**Ignite Your Career With CORA**
As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. **This is a full-time position**.
**Who We Are**:
CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to **_Treating Everyone Right_**.
**What You’ll Love About Us**:
- Competitive Pay
- Medical, dental, vision, disability, and life insurance
- 7 paid annual holidays + 2.5 weeks PTO that grows with time
- 401k Retirement & savings plan
- Career growth opportunities within CORA
- Leadership development: coaching, mentorship, and skill-building activities
- Tuition reimbursement
**What You’ll Need**:
- High School diploma or GED required
- Previous customer service experience within the last two years required
- Proficiency with Microsoft Office Suite (Word and Excel) required
- Strong time-management and organizational skills
- Superior written and verbal communication skills
- High level of personal integrity, reliability, and honesty
- Ability to work effectively in teams and autonomously in a fast-paced environment
***
**Bonus Points**:
- Prior experience in a healthcare office setting
- Basic medical terminology
- Fluency in Spanish or Creole
**What You’ll Do**:
- Warmly greet and build rapport with patients through in-person and phone interactions
- Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
- Verify patient insurance for outpatient therapy benefits (applicable locations only)
- Manage incoming physician referrals and prescriptions
- Provide communication on first visit expectations to all new patients
- Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
- Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
- Collect co-pay/deductible payments and provide a receipt with each transaction
- Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager
- Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines
**CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.
