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Member Services Coordinator

2 months ago

Pooler, Georgia, United States Wal-Mart Stores , Inc. Full time

Location: Pooler, GA

Career Area: Business Operations

Job Function: Business Operations Management

Employment Type: Regular/Permanent

Position Type: Hourly

Position Summary: In this role, you will be responsible for maintaining the designated area in alignment with company policies and procedures. This includes effectively managing returns, organizing merchandise, and identifying any losses or damages.

Member Service Responsibilities: You will provide exceptional service by overseeing exit areas, verifying member receipts, and addressing member needs. Additionally, you will assist members with their purchasing decisions and help them locate merchandise.

Self-Checkout Support: You will maintain the self-checkout area, resolving any member issues and promoting company products and services. Your role will involve guiding members in using self-service technology, processing transactions, and handling payments, returns, refunds, and exchanges according to company policies.

Security and Compliance: Safeguarding company assets is crucial. You will monitor for potential criminal activity, maintain necessary documentation, and execute emergency response procedures while ensuring adherence to security and safety practices.

Training and Development: You will assist in training new associates on company processes and technology, ensuring they are equipped with the knowledge to deliver excellent service.

Collaboration and Improvement: You will work collaboratively with managers and co-workers to prioritize tasks, communicate progress, and identify opportunities for improvement, adapting to feedback and changes as necessary.

Compensation and Benefits: We offer competitive pay along with performance-based bonuses and a comprehensive benefits package, including health coverage, financial benefits such as 401(k) and stock purchase options, and paid time off for various needs.

Education Benefits: Our Live Better U program provides education benefits for associates, covering tuition and fees for various educational programs.

Wage Information: The hourly wage for this position ranges from $17.00 to $24.00, with potential additional compensation based on specific circumstances.

Minimum Qualifications: Required qualifications include customer service experience and familiarity with retail operations.

Preferred Qualifications: Experience with front-end equipment and mobile retail applications is advantageous.